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  • My Mystery Shop

    <moderators> If this post is in the wrong forum, please move it to the appropriate forum. Thank you.

    Anyway, I mystery shopped a business. I got an oil change and answered all the questions and uploaded my paid bill.

    The next day I got a survey from the business which I did not fill out because I thought it may expose me as a mystery shopper (big no no) (ok, you're reading this and saying "you just exposed yourself!" <gulp> Not in the way you're inclined to think. Can you tell me my name and the car I drove? I know, I'm still laughing from the "exposed" sentence, too.

    On Day 3 after the mystery shop, I got a phone call from the business wanting to "touch base" with me since I didn't give them 100% on their survey. I didn't fill in your survey. They must have figured out I was the mystery shopper. I hung up on them.

    I was doing a job. I'm good at it. I've mystery shopped for 15 years. Very, very few shops have not had passing grades. This shop was fine until I had to wait an hour and a half for my scheduled oil change, then they just called out my last name to pay the bill. I paid the bill. Then I was told, quite gruffly, "your car is in the shop, drive it out."

    All in all, it pissed me off. Thank you for listening.

  • #2
    In a situation like that I would have filled out the survey when I got the reminder, but put neutrals all the way down. and if there was a spot at the end for comments, would put 'I didn't have any real objections to your place until you started harrassing me to take this survey.'

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    • #3
      are you allowed to even answer their surveys?
      or basically the fact that they called you up indicate that they know?


      just wondering cos with some companies i get calls after service asking me to complete a survey. i sometimes do it but sometimes just decline. (especially if it's a robo survey call)

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