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...doesn't mean you can use it today.
BG: My store sends out coupons, like the weekly fliers they get delivered a few days before their first-use date. The most recent batch has an earliest-use date of 4/26 (2 coupons for each week through the end of May, always starting on Fridays)
I was on register yesterday, and it was pretty quiet in the store for a weekday morning.
An older Asian couple (ethnicity is somewhat pertinent) comes through my lane with 5 items, all produce. The wife whips out three of the coupon mailers; she must have scored them all from her apartment building. The coupons are not tied to a particular card number, so in theory someone could grab a dozen mailers from surrounding apartments and stack as many coupons per transaction per week as the computer would allow.
$2 off meat purchase: nope. You didn't buy any meat, and it's not good for another week.
Free BBQ sauce: fail. Try in 2 weeks.
Free juice boxes: again, not in the order, and it doesn't start until Friday.
$5 off $30: absolutely NOT. Your order only comes to $15, and even if you did meet the minimum you still have 2 days until it will work.
Me: "No. Not yet. These start on Friday. You can't use them today."
SCW turns to her husband and starts in rapid-fire Mandarin, then unleashes her fury on me
I have no idea what she's trying to say, other than she wants to use the coupons.
She starts arguing with me in a combination of English and Mandarin; this is where L comes in. I know she speaks Mandarin, and try to get her to call Manager C over as well as to help me explain to the SCs why they can't use the coupons.
L: "Get manager, get manager!"
Me: "That's what I'm asking YOU to do. Please call C over here NOW. I need YOU to help me talk to these customers."
L: "Manager fix. Upstairs."
Then the wife starts saying that a 'manager upstairs' said she could use the coupons today <_< Hmmm, L says 'manager upstairs', and then you suddenly say a manager upstairs said you could use them.
SCW: "Manager say I can use today!"
I try (and fail) to get the name of whoever said she could use them. C comes over, and reiterates that they can't use them. Lather, rinse, repeat for about 5 minutes (during which time I had to turn a few very nice customers away, as I couldn't do anything else until the order was voided).
It becomes clear that SCW saw the "Postmaster: Please deliver before 4/24" on the postcard and thought that meant she could use them before the date on the coupons.
That dropped me into 'people generally suck' mode for the rest of the day.
BG: My store sends out coupons, like the weekly fliers they get delivered a few days before their first-use date. The most recent batch has an earliest-use date of 4/26 (2 coupons for each week through the end of May, always starting on Fridays)
I was on register yesterday, and it was pretty quiet in the store for a weekday morning.
An older Asian couple (ethnicity is somewhat pertinent) comes through my lane with 5 items, all produce. The wife whips out three of the coupon mailers; she must have scored them all from her apartment building. The coupons are not tied to a particular card number, so in theory someone could grab a dozen mailers from surrounding apartments and stack as many coupons per transaction per week as the computer would allow.
$2 off meat purchase: nope. You didn't buy any meat, and it's not good for another week.
Free BBQ sauce: fail. Try in 2 weeks.
Free juice boxes: again, not in the order, and it doesn't start until Friday.
$5 off $30: absolutely NOT. Your order only comes to $15, and even if you did meet the minimum you still have 2 days until it will work.
Me: "No. Not yet. These start on Friday. You can't use them today."
SCW turns to her husband and starts in rapid-fire Mandarin, then unleashes her fury on me
I have no idea what she's trying to say, other than she wants to use the coupons.She starts arguing with me in a combination of English and Mandarin; this is where L comes in. I know she speaks Mandarin, and try to get her to call Manager C over as well as to help me explain to the SCs why they can't use the coupons.
L: "Get manager, get manager!"
Me: "That's what I'm asking YOU to do. Please call C over here NOW. I need YOU to help me talk to these customers."
L: "Manager fix. Upstairs."
Then the wife starts saying that a 'manager upstairs' said she could use the coupons today <_< Hmmm, L says 'manager upstairs', and then you suddenly say a manager upstairs said you could use them.
SCW: "Manager say I can use today!"
I try (and fail) to get the name of whoever said she could use them. C comes over, and reiterates that they can't use them. Lather, rinse, repeat for about 5 minutes (during which time I had to turn a few very nice customers away, as I couldn't do anything else until the order was voided).
It becomes clear that SCW saw the "Postmaster: Please deliver before 4/24" on the postcard and thought that meant she could use them before the date on the coupons.
That dropped me into 'people generally suck' mode for the rest of the day.
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