Tweet
*BG* The lady that closes SCO 5 nights a week has been at my store 2 maybe 3 months at most. She's been with the company though for 30 years. We also just recently got a couple of new front end floor supervisors. One of them was a transfer and had worked with for the company for a couple of years *end BG*
About a month ago, there was a lady that had come through the self-checkout and had bought multiples of various toiletries (pads, tampons, toothbrushes, toothpaste, mouthwash, hair products, etc). She had a bunch of coupons and handed them to the *new to our store* SCO attendant. There were something like 3 or 4 coupons for the same items (like 3 or 4 for mouthwash, and 3 or 4 for pads, etc). I don't remember what I was doing, but I wasn't on a register so I had come over to help her. Some of the coupons weren't going in, so we called over a floor supervisor. She had the SCO attendant void their transaction and then took this lady to an empty register to help her. We got to looking through the coupons and the customer didn't get any of the correct items or didn't get enough. She left with the coupons and otherwise empty handed.
Well she came in again Tuesday with the same type of items. She was with her grown kids I assumed and came through my line. I had remembered the mother from a month ago, so I knew I had to make sure they got what was needed for the coupons. Most of the items they wanted to buy were part of this promo** the store had going on. One of the new floor supervisors(the transfer) was working Tuesday and I had her back me up on the coupons and made sure I was correct. They ended up only getting a fraction of what they came to my register with because they came through the register with the incorrect items for the coupons.
The floor supervisor told me after they left that she had worked either Sunday or Monday night and they had come in again with the same type of items. There ended up being all kinds of issues. It sounded like most of the items they were wanting to buy were part of the same promo** plus they had some coupons but some of the items were incorrect. She said the daughter made a fuss about something with the way things were rung up so the she did her best to help them, but I think she said she ended up getting scammed and recognized it later.
They didn't seem to put up much of a fuss when I helped them Tuesday, but I figured it was because the floor supervisor and I both had first hand experience with them and their coupons.
**There's a promo going on right now that when you buy 5 items you get $5 off your order. You can mix and match and get 5 different items that are part of the same deal.
About a month ago, there was a lady that had come through the self-checkout and had bought multiples of various toiletries (pads, tampons, toothbrushes, toothpaste, mouthwash, hair products, etc). She had a bunch of coupons and handed them to the *new to our store* SCO attendant. There were something like 3 or 4 coupons for the same items (like 3 or 4 for mouthwash, and 3 or 4 for pads, etc). I don't remember what I was doing, but I wasn't on a register so I had come over to help her. Some of the coupons weren't going in, so we called over a floor supervisor. She had the SCO attendant void their transaction and then took this lady to an empty register to help her. We got to looking through the coupons and the customer didn't get any of the correct items or didn't get enough. She left with the coupons and otherwise empty handed.
Well she came in again Tuesday with the same type of items. She was with her grown kids I assumed and came through my line. I had remembered the mother from a month ago, so I knew I had to make sure they got what was needed for the coupons. Most of the items they wanted to buy were part of this promo** the store had going on. One of the new floor supervisors(the transfer) was working Tuesday and I had her back me up on the coupons and made sure I was correct. They ended up only getting a fraction of what they came to my register with because they came through the register with the incorrect items for the coupons.
The floor supervisor told me after they left that she had worked either Sunday or Monday night and they had come in again with the same type of items. There ended up being all kinds of issues. It sounded like most of the items they were wanting to buy were part of the same promo** plus they had some coupons but some of the items were incorrect. She said the daughter made a fuss about something with the way things were rung up so the she did her best to help them, but I think she said she ended up getting scammed and recognized it later.
They didn't seem to put up much of a fuss when I helped them Tuesday, but I figured it was because the floor supervisor and I both had first hand experience with them and their coupons.
**There's a promo going on right now that when you buy 5 items you get $5 off your order. You can mix and match and get 5 different items that are part of the same deal.
Comment