Colour me shtooopit ...

[Pixilated]

This occurred a week or two ago.

Tried to log into my bank. Couldn't. Tried repeatedly. Kept getting error message (can't recall now what it was). Cue me doing the

Called the bank. Was definitely polite as I spoke to the bank rep since I had no idea whether the problem had anything at all to do with the bank. As it turned out, this was a Good Thing.

About 10 minutes into the call the light dawns. Flickering, granted, but it's there.

This is the same browser I've been having issues with on various sites recently.



"Hang on," I tell bank rep. "Lemme see if a different browser works."

It does.



Apologize to bank rep, who laughs it off, and slink away into the night.

[Headset Hellion]

Why can't all of our customers be as polite and self-aware as you? I spoke to a crusty asshole today who insisted that something was wrong with our online banking. Because hold times for tech support are excessive and it's usually not really a "technical" problem, we try to help customers ourselves before transferring the call. I was able to log into my own personal account with no problem; nothing wrong with our website.

When I asked him what web address he was using, he indicated that he was selecting a link from a search engine, not typing the URL directly.

When I asked him to please type our website into the address bar, he asked me where the address bar would be; what was I talking about? So I asked him what browser he was using.

"Google!"

FML. "Google is not the web browser sir; Google is a search engine. Which program do you use to open Google?"

"I don't know what you're talking about; I just use Google!"

Forget this. I transferred him to tech support.

[sms001]

Hey Pix, just to save us other occasionally absent minded from the same slinking, what are the details on the browser snafu? That kind of thing (". . . I've been having issues with on various sites recently.") usually means some sort of incompatible update w/ the browser or an add-on. I run on the bleeding edge of obsolescence (:smile so I may run into the same soon. (I can only use Mozilla for my grocery store's shopping flyer, for instance, as the rest of my hardware won't support the versions of IE and Chrome that parse the mapping portions of HTML correctly.)

[EricKei]

FML. "Google is not the web browser sir; Google is a search engine. Which program do you use to open Google?"

"I don't know what you're talking about; I just use Google!"

I'm really wondering how many people called the bank and told them that the browser they were using was "Dell" or "Compaq"...

[Headset Hellion]

I did have a customer one day who identified his internet browser as Yahoo...