Trailers Aren't Supposed to Do That

[catcul]

Wolfie, I have actually rented from them before, and we never had trouble. I put a 2" ball into the tow socket. They did cross the backup chains, but one of them came loose. I am familiar with the break away cable, since I have helped my dad hook up their travel trailer. If you think a runaway small rental trailer is bad, try a large runaway travel trailer.

However, I will admit that I didn't check behind them.

[catcul]

An adjuster by big orange called my mother. My mother thought she was extremely rude. The store manager went on vacation. The adjuster decided that big orange shouldn't have to pay since the repairs would cost more than $2,000.

Apparently, big orange doesn't believe that this kind of behavior promotes loyalty ... to their competition.

[yeahwhatev]

That's just corporate speak for "My boss wants me to try and make you go away.." You counter that by threatening to lawyer up or lawyering up and then asking for money for the stress, suffering and the downtime in which you could not use your vehicle. They want to pay as little as possible, or blame you. If they come off as assholes, they have saved $$ There may be a rider, limiting responsibility, buried in the fine print. NAL, but gross negligence and equipment failure on their part has been successfully argued to negate liability riders time and time again.

[catcul]

After three weeks, it seems that big orange will pay for the entire repair bill and the cost of towing minus $4. My mother can't wait to get the truck back so she can finally sell it.

[sms001]

Good news indeed.

[sstabeler]

any reason for the $4? sure, it's likely not to be worth pushing any further, but...

[catcul]

any reason for the $4?

They initially refused to reimburse her for the towing fee. Thankfully, someone saw the logic of me not driving a potentially dangerous truck. Now, we wait for the body shop to fix the truck.

[catcul]

Good news, my mom finally got the truck back. The body shop did a great job fixing the truck and even clean the outside.