ASM called me in early yesterday. Usually there's a manager's swipe-card for the timeclock upstairs; there wasn't, so I had to pop down to the front end to find one. Note that I was only wearing my shirt, no apron and no nametag (I wasn't actually on the clock, and according to ASM if you don't have a nametag don't bother punching in until you get one). As I'm waving down a manager, an old lady starts pointing wildly toward the bake shop while trying to physically grab me. I'm off the clock and she has no way of knowing my name, so can and do pull away with a 'what the hell are you doing' look (I may have snarled at her, I can't recall). I did feel 'phantom ears' on my head go straight back O_o
OL: "Cake! I need a cake! You come help me in bakery!"
Me: (as politely as I can given that she surprised me) "I'm off the clock right now [and you are preventing me from punching in], go to the service desk and ask them to page someone." If a customer is nice about it, I will go to the desk myself even if I'm off, but by laying hands on me and starting in with the demands she invalidated any help I might otherwise be inclined to offer.
OL: "No! I need a cake! You help me!"
Me: "I do not work over there. The desk can page someone."
At that point I spot ASM so immediately dart over to get the card and book it back upstairs. OL doesn't try to grab me again, maybe because a lot of people are watching her.
OL: "You're very rude!" (oh so you can form a full sentence...)
She's gone by the time I get back on the floor; I forgot to ask if she had tried to complain.
OL: "Cake! I need a cake! You come help me in bakery!"
Me: (as politely as I can given that she surprised me) "I'm off the clock right now [and you are preventing me from punching in], go to the service desk and ask them to page someone." If a customer is nice about it, I will go to the desk myself even if I'm off, but by laying hands on me and starting in with the demands she invalidated any help I might otherwise be inclined to offer.
OL: "No! I need a cake! You help me!"
Me: "I do not work over there. The desk can page someone."
At that point I spot ASM so immediately dart over to get the card and book it back upstairs. OL doesn't try to grab me again, maybe because a lot of people are watching her.
OL: "You're very rude!" (oh so you can form a full sentence...)
She's gone by the time I get back on the floor; I forgot to ask if she had tried to complain.
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