https://www.customerssuck.com/board/ en Sat, 26 Sep 2026 05:08:35 GMT vBulletin 60 images/misc/rss.png https://www.customerssuck.com/board/ https://www.customerssuck.com/board/forum/the-heart-of-the-site/sucky-customers/2087609-customer-got-scammed-bad Fri, 25 Sep 2026 17:13:56 GMT We had a customer get scammed today, and the scammer got the LOT: checking account number, online banking login, debit card number. I wouldn’t be...
Money-wise, they only got $100 before she called us, but that’s only because that’s all she had in her checking account. And because she gave them the card number, the bank considers that as her authorizing it, so we won’t be able to get it back for her.

When I left for lunch, the customer was arguing with my CW over the phone that she shouldn’t have to close her account and open a new one. You gave out all your banking info! We have to shut it all down. ]]> Sucky Customers Ghel https://www.customerssuck.com/board/forum/the-heart-of-the-site/sucky-customers/2087609-customer-got-scammed-bad https://www.customerssuck.com/board/forum/the-heart-of-the-site/sucky-customers/2087598-wow-i-actually-have-a-story-today-i-think-it-s-been-years Wed, 23 Sep 2026 19:39:55 GMT So I call on this account after doing minimum research as management likes. (We can waste a lot of time doing that when the client is just going to... -Are we mailing invoices or are they paperless?
-How often is the billing period?
I answer the second question and let her know I'll log into the back end of the portal to see if they're paperless. (It does not tell me on my account page; not my fault.) It is really her responsibility to do that, but I do it for her. It's loading slowly and I'm trying to pull it up while answering questions. I get it and I let her know that it is paperless and confirm the email address that's getting the notifications.

I tell her--based on what I see all day long--that it's possible their system thinks it's junk. I ask if they have IT who can fix that and she starts laughing maniacally. Then she says forcefully "Huh-*I* am IT." So I let that aggression go and I ask if she could check the system to make sure it knows we are OK.
She interrupts me with saying she'll log in. I say, "You're going to log in?" to clarify because I was about to send her the inovices for her convenience. I do it all the time and people thank me for doing it. She answers in an annoyed tone "I'll do it when I have time" and so I offer again to send the invoices right now if that's easier for right now. I don't even get a chance to finish the sentence when she tells me she'll do it because "you don't seem prepared for this call in the first place."

Actually, lady, YOU don't seem prepared and I think you're embarrassed. I didn't phrase it in an accusatory manner; I never do. I asked if I needed to research a payment. (Sometimes they get lost and even if a payment is missed, I have zero judgment.) Why is it always law offices?]]> Sucky Customers Food Lady https://www.customerssuck.com/board/forum/the-heart-of-the-site/sucky-customers/2087598-wow-i-actually-have-a-story-today-i-think-it-s-been-years https://www.customerssuck.com/board/forum/the-heart-of-the-site/unsupportable/tech-help/2087559-another-tv-question Tue, 15 Sep 2026 17:09:45 GMT
However, this cable started causing problems in the past few months. Sometimes I would just get that color pattern on the TV, sometimes the picture was dark, etc. I finally bought more cables and plugged one into the same port in the back of the TV where the old one had been.

It didn't work with the set-top box. I tried using the old one again, and it didn't work. I plugged it into the DVD player, and got sound, but no picture.

So what should I do?]]> Tech help Eireann https://www.customerssuck.com/board/forum/the-heart-of-the-site/unsupportable/tech-help/2087559-another-tv-question