I had a kind of funny interaction with a customer while processing her IRA distribution this week.
her: Can you cash this check for me?
me: I can take it up to one of the tellers, but it might be faster if you just go up there yourself so there's fewer people handling your cash.
her: You don't have a teller drawer any more?
me: They don't let me play with cash any more. haha [my standard response to this question]
her: They don't trust you!?
me: Oh, they trust me with other things.
Yeah, they trust me with transactions worth tens or even hundreds of thousands of dollars. Just because I don't usually handle cash any more doesn't mean I'm not handling lots of money every day. This interaction stuck in my brain because it just seems silly to think that handling cash is where the trust lies. I had to get it out, so now it's in your brain, too.
her: Can you cash this check for me?
me: I can take it up to one of the tellers, but it might be faster if you just go up there yourself so there's fewer people handling your cash.
her: You don't have a teller drawer any more?
me: They don't let me play with cash any more. haha [my standard response to this question]
her: They don't trust you!?
me: Oh, they trust me with other things.
Yeah, they trust me with transactions worth tens or even hundreds of thousands of dollars. Just because I don't usually handle cash any more doesn't mean I'm not handling lots of money every day. This interaction stuck in my brain because it just seems silly to think that handling cash is where the trust lies. I had to get it out, so now it's in your brain, too.
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