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The 10th level of fail...

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  • #16
    This reminds me of two incidents with my company...

    The first was someone who signed up for a 20 dollar unlimited LD plan, didn't really use it, and wanted us to refund it for a YEAR because she didn't use it. Yeah, like that was happening. I explained it to her every way I could... I think the best was the, 'if you buy a plate of cookies and don't eat them, would you expect a refund?' But she absolutely refused to listen. Finally transferred to retention when she had the kindness to threaten to cancel.

    Next, there was the woman who called in rather hopefully. She'd gotten a phone line two years ago and when comparing prices with a friend, realized she was being double billed. And she was, too, it was a flat up computer error. I checked policies and while for add on charges like LD plans, we only credit 3 months, for BASIC charges we can do three YEARS. So I sent it off to the team that fixes computer errors, then went and credited every single month's double charge. For two years. Took me FOREVER! But she was refunded roughly 400 dollars when I was done.

    Ah, good times.

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    • #17
      Quoth eltf177 View Post
      I don't see that stopping scammer from continuing to try, hoping to find the weak link...
      The thing is, for as much as he wants, there is no weak link. Like I said, you have to go a fair bit up the management ladder to find someone who can put $2000 credit on an account and I wouldn't rate any of them as "weak links". Those guys don't take calls either so even if the scammer found a manager willing to talk to one of the more senior people about it he wouldn't get anywhere.

      If he'd come in with more reasonable expectations from the get go he'd have probably come out with a win, but he didn't. So advantage us.
      "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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      • #18
        Quoth CrazedClerkthe2nd View Post
        The thing is, for as much as he wants, there is no weak link. Like I said, you have to go a fair bit up the management ladder to find someone who can put $2000 credit on an account and I wouldn't rate any of them as "weak links". Those guys don't take calls either so even if the scammer found a manager willing to talk to one of the more senior people about it he wouldn't get anywhere.

        If he'd come in with more reasonable expectations from the get go he'd have probably come out with a win, but he didn't. So advantage us.
        I agree, for that outrageous demand he won't find anyone (hopefully) dumb enough to cave in. But what if he drops his demand to $1000? Or $750? I see some manager not willing to fight it anymore and scammer gets something he doesn't deserve...

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