This reminds me of two incidents with my company...
The first was someone who signed up for a 20 dollar unlimited LD plan, didn't really use it, and wanted us to refund it for a YEAR because she didn't use it. Yeah, like that was happening. I explained it to her every way I could... I think the best was the, 'if you buy a plate of cookies and don't eat them, would you expect a refund?' But she absolutely refused to listen. Finally transferred to retention when she had the kindness to threaten to cancel.
Next, there was the woman who called in rather hopefully. She'd gotten a phone line two years ago and when comparing prices with a friend, realized she was being double billed. And she was, too, it was a flat up computer error. I checked policies and while for add on charges like LD plans, we only credit 3 months, for BASIC charges we can do three YEARS. So I sent it off to the team that fixes computer errors, then went and credited every single month's double charge. For two years.
Took me FOREVER! But she was refunded roughly 400 dollars when I was done.
Ah, good times.
The first was someone who signed up for a 20 dollar unlimited LD plan, didn't really use it, and wanted us to refund it for a YEAR because she didn't use it. Yeah, like that was happening. I explained it to her every way I could... I think the best was the, 'if you buy a plate of cookies and don't eat them, would you expect a refund?' But she absolutely refused to listen. Finally transferred to retention when she had the kindness to threaten to cancel.
Next, there was the woman who called in rather hopefully. She'd gotten a phone line two years ago and when comparing prices with a friend, realized she was being double billed. And she was, too, it was a flat up computer error. I checked policies and while for add on charges like LD plans, we only credit 3 months, for BASIC charges we can do three YEARS. So I sent it off to the team that fixes computer errors, then went and credited every single month's double charge. For two years.

Ah, good times.
Comment