This is not really sucky customer behavior BUT PEOPLE NEED TO CHECK their on-line order before cashing out. I know that most on-line food (and most other like say Amazon) sites have you confirm the order or show you the order a few times before you hit pay and send.
this generic conversation had been happening a little more frequently lately
me: who else but this time I have a very large machete
IC: customer who has placed an internet order
<me arriving at the customers residence and customer answering the door>
me: HI did you order some nice red roof pizza?
IC: yes I sure did.
me: <reads off the order> and that will be $xx.xx (either cash or CC)
IC: < signs the CC slip or hands over cash money>
me: <takes CC slip or takes cash money then hands over order>
IC: Hold on a minute....... Where is <menu item(s) it varies>????
me: Let me take a look at the detail receipt <looks at receipt> I am sorry but <menu item> is NOT on the order.
IC: BUT I ORDERD <menu item(s)>
me : I am sorry but what you see on the detail receipt is the order we received via the internet. <menu item> is NOT on this order.
IC: BUT I ORDERED <MENU ITEM> !!!!!!!!
me: I am sorry but <menu item> is not on this order and you were NOT charged for it.
IC: BUT I ORDERED <MENUITEM> !!!!!!!!
Me: sorry but <menu item is not on this order. <I move to leave as there is literally nothing I can do at this point. All customer can do is bitch and moan and then call the store, bitch and complain and get said <menu item(s)> for free>
please for the love of pasta CHECK YOUR ORDER BEFORE HITTING SEND AND CHECK YOUR CONFIRMATION E-MAIL AND VERIFY THE ORDER IS WHAT YOU WANTED. If the order does not include what you wanted you CAN call the store and get the order updated.
Thank you
Your pizza delivery driver
this generic conversation had been happening a little more frequently lately
me: who else but this time I have a very large machete
IC: customer who has placed an internet order
<me arriving at the customers residence and customer answering the door>
me: HI did you order some nice red roof pizza?
IC: yes I sure did.
me: <reads off the order> and that will be $xx.xx (either cash or CC)
IC: < signs the CC slip or hands over cash money>
me: <takes CC slip or takes cash money then hands over order>
IC: Hold on a minute....... Where is <menu item(s) it varies>????
me: Let me take a look at the detail receipt <looks at receipt> I am sorry but <menu item> is NOT on the order.
IC: BUT I ORDERD <menu item(s)>
me : I am sorry but what you see on the detail receipt is the order we received via the internet. <menu item> is NOT on this order.
IC: BUT I ORDERED <MENU ITEM> !!!!!!!!
me: I am sorry but <menu item> is not on this order and you were NOT charged for it.
IC: BUT I ORDERED <MENUITEM> !!!!!!!!
Me: sorry but <menu item is not on this order. <I move to leave as there is literally nothing I can do at this point. All customer can do is bitch and moan and then call the store, bitch and complain and get said <menu item(s)> for free>
please for the love of pasta CHECK YOUR ORDER BEFORE HITTING SEND AND CHECK YOUR CONFIRMATION E-MAIL AND VERIFY THE ORDER IS WHAT YOU WANTED. If the order does not include what you wanted you CAN call the store and get the order updated.
Thank you
Your pizza delivery driver
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