Exercising the right to refuse service - sometimes it feels amazing

[ShinyGreenApple]

Where my inner Flutterbitch comes out

So I'm grabbing a prescription for a patient that's been waiting, and I ask her if there's new insurance, because the techs informed me that the card we have on file is no longer working. She says no, and turns to what I'm assuming was her husband and goes "You want me to just pay for it, baby?"

RD (Redneck dick): "Yeah, but why?"

SC: "They said our insurance doesn't work anymore "

RD: "Yeah go ahead and pay for it, but we're never comin' back here again, these people are stupid."

And something snapped inside me.

Me: "Excuse me?"

RD: "You're STUPID, all of you are. You can't do anything right."

Me: "You are NOT going to talk to me like that."

RD continues ranting and raving about how stupid we are, and I am voiding the RXs out of my register.

Me: "No, I will NOT be talked to like that. I'm done here, I'm not waiting on you. You're going to have to wait for someone else to come ring you up."

SC: "And I'll make sure you're fired by tonight, Sweetheart!"

Fucking redneck trash. I hope they have children and I hope their children come home crying from their jobs because some ignorant shitwad did what they did to me. I ended up just storming out for 15 minutes and coming back in to continue taking customers like nothing happened. Unfortunately they were still there as one of the techs was trying to run discount cards for them to lower the RX prices, but Captain 'Murica was still guffawing about how "It must be English 'these people' have trouble with. Keep in mind we're all native born citizens except for one of the pharmacists, and he does not in any way struggle with the language. Fortunately they left me the hell alone. I understand Boss apparently ran out of the pharmacy shortly after me, but he must have looked for me in the wrong break area or he thought better of it and gave up. I never did hear a peep from him about it, more than likely because there would have been a mutiny. Everyone's been on thin ice with him since a group of SCs threatened to beat down and possibly kill one of our techs and he gave them the royal treatment, nevermind the poor tech on the edge of having a panic attack right then and there.

I really need to get out of retail. And may I just say, it incites unholy rage when people insult or threaten someone and then tack on a cutsie little "Honey/Sweetheart/" etc.

Karma is a bitch. And I hope I'm there to see it. But still, damn it feels good to stand up for one's self. Sometimes it's not even worth the paycheck to put up with certain things. I was a shy, introverted, not at all assertive doormat for the better part of my life. And then something killed her, evidently

ETA: Even after tech ran the discount and trimmed over $30 off the price, they still decided not to buy anything.

[AccountingDrone]

If there is a military base with a clinic and dispensary on site [or even better a base hospital] see if you can get hired into their pharmacy - NLon base has about half civvies and half military working there, and people just don't do the asshole thing [it can ruin your spouses career]

[Sandiercy]

@accountingdrone. I take offense to your signature. I played WoW and just recently got interviewed by a national TV station about the WoW movie that is being filmed in my city.

[Bright_Star]

People do have their limits & yours was reached. Too many of the buying public thinks that when they see someone in a retail position that it gives them an excuse to bully & torment them. Then they have the fucking nerve to act all surprised when the person they're giving holy hell to fights back.

[Lace Neil Singer]

That woman must be related to the bitch I encountered at the pizza place, who patronised me, screamed down the phone at me and finally, after calling me a "stupid cow", caused me to hang up on her. She rang back straight away, but I told the boss I was not going to take the call cuz of what she had called me. He took the call and told the SC that if she ever called his staff names again, she'd be blacklisted. She hung up.

I also walked off a till at the petrol station after a customer called me a bitch cuz I refused to honour his expired coupon. My collegue Petra gave the customer a telling off which I heard from the back. The customer also threatened both of us, but we never heard anything back from that incident, so I guess he wimped out on complaining at the last moment.

To my mind, I'm not paid enough to put up with that kind of shit.

[Dreamstalker]

I know I'm not paid enough to put up with what I do (especially on selfscan)...and the shift leads aren't either.

After the horror show that was Labor Day, I realize that SM expects us 'associates' to just take it with a smile. ASM would back us up if someone got abusive, but he's leaving for a few months to be trained on new software so it'll be interesting to see what happens. I know I'm not the only one ready to snap at someone.

[An Haddock]

SC: "And I'll make sure you're fired by tonight, Sweetheart!"

"Shit in one hand and wish in the other. See which fills up first."

Oh - and Flutterbitch is best pony.

[lordlundar]

@accountingdrone. I take offense to your signature. I played WoW and just recently got interviewed by a national TV station about the WoW movie that is being filmed in my city.

Eh, don't take it too hard. Those news articles about Eve are always a case of "look how you can financially ruin people for shits and giggles" anyways.

[Deserted]

I'm so glad I don't have to put up with that shit. Someone starts getting verbally abusive in my cab? They're out. I don't need their money. I'll kick your ass out on the side of the (very busy) freeway, see if I don't.

(I actually was pretty damn close to doing exactly that, once, but the meter was closing in on $100, and dammit, I wanted that fare! But that guy was a whole level of suck unto himself.)

[Jack T. Chance]

It's high time more businesses brought back the True Golden Rule of Retail:



Sadly, the only place I've seen such signs in the last decade or 2 has been in bars.

[Deserted]

It's high time more businesses brought back the True Golden Rule of Retail:



Sadly, the only place I've seen such signs in the last decade or 2 has been in bars.

Seen it here (Phoenix, AZ) many, many times over the past 15 years. Even a certain Golden Arches used to have one, before it got renovated and the sign "got lost". Of course, it's extremely rare that it actually gets invoked, or even NEEDS to be.

[ShinyGreenApple]

Oh - and Flutterbitch is best pony.

Now I kind of want to be her for Halloween. Just think if something like this happened then . . .

[AccountingDrone]

@accountingdrone. I take offense to your signature. I played WoW and just recently got interviewed by a national TV station about the WoW movie that is being filmed in my city.

That is about the movie, not really about the game or its mechanics

Eh, don't take it too hard. Those news articles about Eve are always a case of "look how you can financially ruin people for shits and giggles" anyways.

Not always, I actually got asked to write and deliver a paper on certain industrial aspects of EVE, and a different one on Women in Gaming

I haven't been asked to do a proper symposium in years ... and then to have it about gaming instead of one of my professional fields! But then again, I have been involved in gaming and MMORPGs for better than 10 years though I have pretty much retired from beta testing.

[BearLeeBadenaugh]

It's been tempting to start carrying around a stack of my buddy's biz cards(septic pumping, etc), so I can hand em to people with a "here, call someone who specializes in taking shit from people"

[Jester]

Everyone's been on thin ice with him since a group of SCs threatened to beat down and possibly kill one of our techs and he gave them the royal treatment...

After the horror show that was Labor Day, I realize that SM expects us 'associates' to just take it with a smile.

Fuck that shit, and fuck managers that think that way.

I know and accept that there is a certain level of crap that we in the frontlines do, in fact, have to take. I get it, I do. But when it goes beyond a certain point, that is when good management steps up and tells the customer to stop being raging douchebags, or else get the fuck out and take their "business" somewhere else.

Myself, I'm fortunate enough to work in a place where management usuall does just that. Don't get me wrong...if we fuck up, management will roast us, and appropriately so. But there are certain lines they will not allow customers to cross, and management will back us up when customers do cross that line.

Like, when this happened.

(Haven't read that story in years, and discovered that, over the years, my telling of it has changed slightly. Not dramatically, but slightly. I now refer to that guy as Captain Douchebag.)

Karma is a bitch. And I hope I'm there to see it.

Myself, I'll be lucky enough to see that tomorrow morning, in a court room, at the arraignment of a certain "fugitive from justice."

It's high time more businesses brought back the True Golden Rule of Retail:



Sadly, the only place I've seen such signs in the last decade or 2 has been in bars.

Because bars rock, of course.

Actually, my signature here was taken directly from one I saw hanging in a bar here in Key West. Not one I work at, but one I do occasionally frequent.