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COMMITMENT TO YOUR PRIVACY


INFORMATION THIS SITE GATHERS AND TRACKS
CustomersSuck.com gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys:

Information CustomersSuck.com gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience. Because CustomersSuck.com derives its revenue mainly from sponsorships, advertisement and / or donations, providing such aggregated demographic data is essential to keeping our service free to users. Under no circumstances does CustomersSuck.com divulge any information about an individual user to a third party.

CustomersSuck.com Gathers User Information In The Following Processes:

Optional Voluntary Information

We offer the following free services, which require some type of voluntary submission of personal information by users:


1. Message boards/forums

Users of the site's Message Boards and Forums must register separately for these services (both are free of charge) in order to post messages, although they needn't register to visit the site. During registration the user is required to supply a username, password, and email address.

2. "E-mail this to a friend" Service

Our site users can choose to electronically forward a link, page, or documents to someone else by clicking "e-mail this to a friend". The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.

3. Polling

We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. CustomersSuck.com may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.


Children

Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.


Usage tracking

CustomersSuck.com tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. CustomersSuck.com does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

CustomersSuck.com sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.


Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. CustomersSuck.com uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

USE OF INFORMATION
CustomersSuck.com uses any information voluntarily given by our users to enhance their experience, whether to provide interactive or personalized elements on the site or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to enable users to participate in polls, surveys, message boards, and forums. CustomersSuck.com never shares mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.


SHARING OF THE INFORMATION
CustomersSuck.com uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

SECURITY
CustomersSuck.com operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

OPT-OUT POLICY
We give users options wherever necessary and practical. Such choices include:

Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

YOUR CONSENT
By using this site, you consent to the collection and use of this information by CustomersSuck.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We collect the following information:

Click-stream data
HTTP protocol elements
Search terms

At the user's option, we may also collect the following data:

Birth Date
Email Address

This data will be used for the following purposes:

Completion and support of the current activity.
Web site and system registration/administration.
This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

Data collected from all Web users: access logs, and search strings (if entered).
At the user's option, we will collect the following data:

HTTP cookies
This data will be used for the following purposes:

One-time tailoring.
This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

COOKIES
Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you.

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:

User targeting
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