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It was one of those mornings where it's still one minute and then "they" come at you all at once. I swear on all that's holy they plan on it...I just know it.
Well, anyway, this woman comes up.
Me: may I help you?
W: Yes I'd like my receipt.
Me: Sure.
W: *gives room number*
I pull up her guest info.
Me: Ma'am you made this through Expedia.
W: No I didn't!
Me: Yes you did, so there'll be no charges from us.
W: I didn't! I used YOUR website!
Me: The computer says you used Expedia.
W: No I didn't!
The line behind her gets bigger.
Me: Ma'am you don't seem to understand. We're not charging you. Expedia has charged you. You need to get your reiceipt from them.
W: D8 ....*deer in the headlights* ....
Me: So if you don't mind I'll just help the next customer. Next, please.
Next Customer: Hi I'd like to--
W: *snaps to attention* Wait a minute! I need my receipt, I know you're lying! I know you all are charging me! I'm not leaving until you do!
So again, we go around a few rounds. The smiles of the customers turn into frowns and they give her a wide berth as she rants about needing her receipt and accusing me of lying. I even show her her reservation, where it's clearly marked with "EXPEDIA" and she retorts with "Nuh uh!"
Me: ...would you like me to get the manager?
W: *stare*
Me: Manager!
Luckily the manager was in a good mood and decided to come out, and went a few more rounds with her, repeating exactly what I said over and over. Meanwhile I helped the rest of the customers. The woman did not like me helping the others, she kept repositioning her body so she blocked them. But I still managed to.
Finally...
Manager: *sigh* Well maybe the website looked kind of like ours and you made a mistake and thought it was ours?
W: Hmm...no I don't think so...*blank stare*
M: Well I don't know what else to tell you except we did NOT charge your card.
W: *lightbulb* ...Oh! Well why didn't you just SAY that then?! I was in a hurry and you wasted my time! *leaves*
Me and the manager just stared at her for a long time after she'd gone. Really? I've had people complain about us charging them because they didn't know, didn't want to pay, but complaining about us NOT charging them?!?! That's a first...
Well, anyway, this woman comes up.
Me: may I help you?
W: Yes I'd like my receipt.
Me: Sure.
W: *gives room number*
I pull up her guest info.
Me: Ma'am you made this through Expedia.
W: No I didn't!
Me: Yes you did, so there'll be no charges from us.
W: I didn't! I used YOUR website!
Me: The computer says you used Expedia.
W: No I didn't!
The line behind her gets bigger.
Me: Ma'am you don't seem to understand. We're not charging you. Expedia has charged you. You need to get your reiceipt from them.
W: D8 ....*deer in the headlights* ....
Me: So if you don't mind I'll just help the next customer. Next, please.
Next Customer: Hi I'd like to--
W: *snaps to attention* Wait a minute! I need my receipt, I know you're lying! I know you all are charging me! I'm not leaving until you do!
So again, we go around a few rounds. The smiles of the customers turn into frowns and they give her a wide berth as she rants about needing her receipt and accusing me of lying. I even show her her reservation, where it's clearly marked with "EXPEDIA" and she retorts with "Nuh uh!"
Me: ...would you like me to get the manager?
W: *stare*
Me: Manager!
Luckily the manager was in a good mood and decided to come out, and went a few more rounds with her, repeating exactly what I said over and over. Meanwhile I helped the rest of the customers. The woman did not like me helping the others, she kept repositioning her body so she blocked them. But I still managed to.
Finally...
Manager: *sigh* Well maybe the website looked kind of like ours and you made a mistake and thought it was ours?
W: Hmm...no I don't think so...*blank stare*
M: Well I don't know what else to tell you except we did NOT charge your card.
W: *lightbulb* ...Oh! Well why didn't you just SAY that then?! I was in a hurry and you wasted my time! *leaves*
Me and the manager just stared at her for a long time after she'd gone. Really? I've had people complain about us charging them because they didn't know, didn't want to pay, but complaining about us NOT charging them?!?! That's a first...
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