I stopped by my cable company earlier to drop off this month's payment, and the line was a mile long. (Slight exaggeration) because this older man is having a t total tantrum over his bill. Mind you, the ladies who work in there I know by name, and are the sweetest ladies you'd ever meet in customer service.
What apparently happened, and he couldn't seem to get through his brain; is that when he looked online it showed the balance for both the previous bill, and this month's bill. I use it online too, but stopped doing the payments online because my bank and Comcast were having an issue. Anyhow, his bill was right, but it looked like more then it was. They tried explaining it, and he just went off. Cursing left and right, yelling. It was disgraceful. Mind you, I also had my six year old with me so I told him to knock off the cussing or I was personally calling the police. He left in a huge huff.
I just don't get why he couldn't seem to grasp that it shows one balance as paid, the other as due online.
What apparently happened, and he couldn't seem to get through his brain; is that when he looked online it showed the balance for both the previous bill, and this month's bill. I use it online too, but stopped doing the payments online because my bank and Comcast were having an issue. Anyhow, his bill was right, but it looked like more then it was. They tried explaining it, and he just went off. Cursing left and right, yelling. It was disgraceful. Mind you, I also had my six year old with me so I told him to knock off the cussing or I was personally calling the police. He left in a huge huff.
I just don't get why he couldn't seem to grasp that it shows one balance as paid, the other as due online.
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