More tales from SCO. I don't mind the new system, save for one thing: the scanner is so sensitive that it will always attempt to scan the tiny PLU 'barcode' stickers on produce (as well as any other loyalty cards/etc that come within range). Which are not meant to be scanned, so the SCO throws a fit, I have to go over every 30 seconds and reset it. ASM tells me there is no way to reprogram that...I think there is (go by general size/shape of barcode), but not having access to the systems themselves I'm not positive. A shift lead says it's intentional as a way to make sure someone's always at SCO ...right, while you're fixing one false positive--and getting complained at--someone else is walking out with a pack of steak. One set of eyes, four kiosks. No amount of technology is going to make that doable...well, there is some tech developed by a local company to do just that, but I doubt manglement will want to spend the money.
Denied a serial couponer the other day. She will come in, always use SCO and always have a fistful of coupons for things she didn't buy. Overrides are tied to my name now when I use the card (yes, I have my own and so does everyone who does SCO), so someone is trying to track stuff. Finally.
SC: You use coupon! I have coupon! [yes you have coupon, but it's not for anything you're buying]
Me: You didn't buy this. (the coupon was $3 off a battery-powered toothbrush and she was buying jam, tea, and tinfoil)
Rinse, repeat about three times.
SC: I do before! You use coupon now!
Me: Sorry, new policy. You can't use coupons for stuff you didn't buy.
SC: Use coupon! I have!
Me: No. New policy.
SC: Use coupon!
Me: NYET.
That she understands, and shuts up. Customer behind her is trying not to laugh.
The one correct item (but wrong size) she did buy, the coupon's expiration date is magically missing (I think the dates should be printed right near or under the coupon amount so they can't be 'accidentally' cut off). I didn't put it through but told her to pay and go to the desk; they can deny her.
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More fun with tags...specifically, the sale tags we've been getting that are from last month. This is how I found out they were being put up.
SC calls me over; she has two boxes of fruit snacks. Gets right in my face "These should be two for four! Two dollar each! The damn machine's not ringing up right! Change it!"
Me: "I can't change a price without verifying. I'll be right back."
SC: "Change it!"
I quickly go down the aisle and pretend to check; as expected, the fruit snacks are not on sale (and the sale tag is dated 2/27). I rip the bad tags down and go back.
Me: "That's the correct price. They are not on sale."
SC: "#$%^@!"
Me: "Okay, we're done. You need to pay now and leave."
SC: "The price is wrong!"
Me: "If you think there's an error, go to the desk. We're done here. There are children in line and you do not swear at me." I save the order, take her items over to the desk and quickly explain what's going on. I didn't see what happened next, but SM got involved; if SC did try to complain it never got to me.
Denied a serial couponer the other day. She will come in, always use SCO and always have a fistful of coupons for things she didn't buy. Overrides are tied to my name now when I use the card (yes, I have my own and so does everyone who does SCO), so someone is trying to track stuff. Finally.
SC: You use coupon! I have coupon! [yes you have coupon, but it's not for anything you're buying]
Me: You didn't buy this. (the coupon was $3 off a battery-powered toothbrush and she was buying jam, tea, and tinfoil)
Rinse, repeat about three times.
SC: I do before! You use coupon now!
Me: Sorry, new policy. You can't use coupons for stuff you didn't buy.
SC: Use coupon! I have!
Me: No. New policy.
SC: Use coupon!
Me: NYET.
That she understands, and shuts up. Customer behind her is trying not to laugh.
The one correct item (but wrong size) she did buy, the coupon's expiration date is magically missing (I think the dates should be printed right near or under the coupon amount so they can't be 'accidentally' cut off). I didn't put it through but told her to pay and go to the desk; they can deny her.
-----------------------------------------------------------
More fun with tags...specifically, the sale tags we've been getting that are from last month. This is how I found out they were being put up.
SC calls me over; she has two boxes of fruit snacks. Gets right in my face "These should be two for four! Two dollar each! The damn machine's not ringing up right! Change it!"
Me: "I can't change a price without verifying. I'll be right back."
SC: "Change it!"
I quickly go down the aisle and pretend to check; as expected, the fruit snacks are not on sale (and the sale tag is dated 2/27). I rip the bad tags down and go back.
Me: "That's the correct price. They are not on sale."
SC: "#$%^@!"
Me: "Okay, we're done. You need to pay now and leave."
SC: "The price is wrong!"
Me: "If you think there's an error, go to the desk. We're done here. There are children in line and you do not swear at me." I save the order, take her items over to the desk and quickly explain what's going on. I didn't see what happened next, but SM got involved; if SC did try to complain it never got to me.
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