Well, this is an old story, but after reading through the archives I believe this one fits like a charm and works well as a first post. I live in Southern Mississippi, and worked at a K-Mart for a few months after Hurricane Katrina hit the area. Most of the lanes took EBT/food stamp cards, but some didn't due to damage to the card readers. Well, here is the experience.
SC
Me
Due to my lane not taking the EBT cards, I had hand made a sign specifically stating that they could not be used in the lane and placed it where anyone approaching could see it. I also had a habit of asking as I begin ringing them up, however this person had been on her phone at the beginning. Went through over 300 dollars worth of food and other items, and then went to payment.
SC: How do I use my EBT card, the reader is gone.
Me: ((Trying not to reach over and smack her upside the head)) Maam, the reader does not work on this lane, we will have to completely cancel everything and rering you up on another register.
SC: Spends about 5 minutes trying to convince me that it can be done until I finally get a manager over, as to void such a large amount requires one.
Manager gets her to agree to just transfer the entire transaction over to a separate register where the reader works instead, something I had no clue could be done, but all the better and tells me that she will ensure that my till does not show up wrong at the end of the day.
Get a call later that week, have 30 dollars removed from my pay due to my register being under. Turns out that after it was transferred the lady suddenly decided that she didn't want some of the items and got them removed from the bill, and the first manager never got around to getting the receipt to put in mine. I had been tired, so I had just signed the paper agreeing and accepted it, but I should have fought that one.
SC
Me
Due to my lane not taking the EBT cards, I had hand made a sign specifically stating that they could not be used in the lane and placed it where anyone approaching could see it. I also had a habit of asking as I begin ringing them up, however this person had been on her phone at the beginning. Went through over 300 dollars worth of food and other items, and then went to payment.
SC: How do I use my EBT card, the reader is gone.
Me: ((Trying not to reach over and smack her upside the head)) Maam, the reader does not work on this lane, we will have to completely cancel everything and rering you up on another register.
SC: Spends about 5 minutes trying to convince me that it can be done until I finally get a manager over, as to void such a large amount requires one.
Manager gets her to agree to just transfer the entire transaction over to a separate register where the reader works instead, something I had no clue could be done, but all the better and tells me that she will ensure that my till does not show up wrong at the end of the day.
Get a call later that week, have 30 dollars removed from my pay due to my register being under. Turns out that after it was transferred the lady suddenly decided that she didn't want some of the items and got them removed from the bill, and the first manager never got around to getting the receipt to put in mine. I had been tired, so I had just signed the paper agreeing and accepted it, but I should have fought that one.
Comment