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Today I worked a mid-shift where I was just basically covering breaks and whatever else the managers wanted done. Overall the day was just kind of hectic. Just about towards the end of my day I had to deal with this person on the phone. The manager was busy so she asked me to take the call. If only I had known!! If only!
Me: Blah blah how can I help you?
Scale Lady: I need to know what kind of scales you have and how much they are.
Me: Okay, would you mind holding so I can check on that?
SL: Well, can't you take the phone with you?
Me: (I felt my brain stop with that question.) Uh, no I can't.
She muttered something but I talked over her and put her on hold. I check on the two kinds of scales we have in stock and head back to the phone. Just as I'm heading back it's ringing again and another co-worker answers it who has no idea it was someone already on hold. I walk up and ask if it's the Scale Lady and I take the phone.
Me: We have two scales. One is $80 and the other is $21.
SL: Well, what the difference between the two?
Me: One give you all kinds of info and the other is just a basic scale.
SL: Well, I don't need something that gives me all that info. How much are they again?
Me: $80 and $21.
SL: Well, I was already told that you had several scales ranging in price from $8 to $40 dollars and now you're telling that was wrong.
Me: Well, yes we just have the two.
After some more muttering I get her off the phone. Then the co-worker that answered the phone told me of her encounter with the Scale Lady.
Co-Worker: Blah blah standard speil
SL: Well, you're the third person I've talked to so maybe I'll get some help.
Co-Worker:
After this whole encounter I talked to the manager and told her what a bitch that lady was. We tried to figure out why she was so angry. Then the manager remembered that she called the lady...Sir.
She said that the caller sounded like a man. Yeah, she did have a gruff voice.
Then I went on break and had a big ass chocolate cupcake with chocolate icing.
Me: Blah blah how can I help you?
Scale Lady: I need to know what kind of scales you have and how much they are.
Me: Okay, would you mind holding so I can check on that?
SL: Well, can't you take the phone with you?
Me: (I felt my brain stop with that question.) Uh, no I can't.
She muttered something but I talked over her and put her on hold. I check on the two kinds of scales we have in stock and head back to the phone. Just as I'm heading back it's ringing again and another co-worker answers it who has no idea it was someone already on hold. I walk up and ask if it's the Scale Lady and I take the phone.
Me: We have two scales. One is $80 and the other is $21.
SL: Well, what the difference between the two?
Me: One give you all kinds of info and the other is just a basic scale.
SL: Well, I don't need something that gives me all that info. How much are they again?
Me: $80 and $21.
SL: Well, I was already told that you had several scales ranging in price from $8 to $40 dollars and now you're telling that was wrong.
Me: Well, yes we just have the two.
After some more muttering I get her off the phone. Then the co-worker that answered the phone told me of her encounter with the Scale Lady.
Co-Worker: Blah blah standard speil
SL: Well, you're the third person I've talked to so maybe I'll get some help.
Co-Worker:
After this whole encounter I talked to the manager and told her what a bitch that lady was. We tried to figure out why she was so angry. Then the manager remembered that she called the lady...Sir.
She said that the caller sounded like a man. Yeah, she did have a gruff voice.Then I went on break and had a big ass chocolate cupcake with chocolate icing.
Just like to point that out, I know I sometimes come across a bit 'eccentric'
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