customers that "know" more than you do

[megami]

i had a woman come up about a week ago and asked for our sugar free chocolate chip cookie.
Me: i'm sorry ma'am, but we don't have a sugar free chocolate cookies...
her: yes you do. i bought one last week. in fact, you sold it to me. i remember
me: i'm sorry ma'am, but we've never had any sugar free cookies
her: yes you do! i bought one last week! let me speak to your manager
so i went and got my manager
her: this girl won't sell me a sugar free chocolate cookie!
manager: we don't have any sugar free cookies
her: why do you people keep lying?!
and she stormed off
*le sigh*

is this kind of thing normal?

[Ghostlightkeeper]

is this kind of thing normal?

Yes, sadly, it is.

[MadMike]

The department manager at my last job got into it with a customer over something like that. He came in asking for something we didn't carry, and the manager told him that. The customer swore up and down that we did carry it, and he had, in fact, bought it there before.

They went back and forth a few times, until the customer said, "I did buy it here, and I can prove it! I still have the receipt in my pocket!" With that, he pulled out a receipt and thrust it in front of the manager.

The manager pointed to the top of the receipt, which prominently displayed the name of one of our competitors. The customer sputtered, and stormed out.

[NightAngel]

I feel you and was actually thinking of making a similar thread. Instead I'll commiserate.

Here's what I HATE! It gets on my last frail, trembling nerve when a customer comes up with a stack of movies and as I go to pick them up they JERK them away from me and sort them into piles:

"These are ones I'm renting, these are part of the 3 for $25 sale and these are 50% off." all said in a voice like they are giving directions to a child. I always want to say, "Reeeaaallly? Did you figure that all by your widdle womesome?" GAH!

There is no emoticon on here that can express my loathing of this! There is only one thing I can think of that makes sense to put here to express my feelings:

[AFpheonix]

Yes, in fact, I think I might have pissed off one of our worst ones tonight bad enough that she will well and truly go somewhere else from now on. Told the pharmacy manager that I just took one for the team.

I wouldn't bill a brand name medication to medicaid for her that has a generic available. Had her doctor written that she medically needed brand, that would have been one thing. But it wasn't the case, and medicaid will not reimburse us for patient-requested brand. Oh, she threw a shit fit.
Good riddance, I say. She was a bitch not only to us, but to the front end as well. The photo guy on duty tonight had locked horns with her too, and I think he'll be glad her crazy ass is gone too.

[Boozy]

SC: Why are you closing? You're supposed to be open until 10.
Me: We close at nine and always have. You're thinking of [store down the street].
SC: No. I was here after nine last week.
Me: I am certain you are thinking of [store down the street]. We have closed at nine every night since I've worked here, and that's been about a year now.
SC: So you're closing early, then?
Me: NO. I am closing at nine, which is when we have always closed.
SC: Fine then! I'll go to [store down the street]. THEY'RE open until 10!

[Becks]

her: why do you people keep lying?!

We keep lying because we have cool people in coporate. We have quotas for how many customers we can piss off and chase away. We are the envy of workers EVERYWHERE!!!!!!!!!!

[megami]

i had another one last night

sc: excuse me, i bought this cookie and it's not milk chocolate chip
me: okay can i see the cookie?
he pulls it out and shows me a milk chocolate cookie
sc: see? this obviously isn't milk chocolate chip. i've been eating here for years so i would know if this was milk chocolate
me: i assure you that it is
i pull a semisweet cookie and a milk chocolate chip from the case
me: i can see where you could have been confused. the two different types look very similar
he points to the milk chocolate
sc: see? this is what it looks like. the semisweet
me: actually, that's the milk chocolate
sc: well, you need to know your cookies better
i was about to offer him a different cookie to make him shut up when he left.
me: ...have i nice day sir.

[Noelegy]

When I worked for the book/music/video store that's named after a famous battle, like any other retail store, they liked to operate on as short a staff as possible. So the book and music departments would cover for each other's lunch breaks. I got called to answer a music question on the telephone.

Female customer: I'm looking for an Eagles song called "Forgiveness." (this is before the Eagles reunited) [She sings a few bars for me]

Me: I think I know the song you're talking about, it's by Don Henley and it's called "The Heart of the Matter." Would you like me to see if we have that album in stock?

FC: No, it's by the Eagles and it's called "Forgiveness."

Me: Ma'am, I own the Don Henley greatest hits CD, and it's on that CD. Do you want me to see if it's in stock?

FC: NO, it's by the EAGLES.

Me:

See, there were times when I wasn't able to answer a music question without resorting to the MUZE computer or our inventory computer, because I haven't liked most contemporary music since about 1991. Here was an instance where I knew exactly what the customer wanted, but she wanted to sit there and argue with me about it.

[RebeccaOTool]

Happens to me all the time. Typical example:

Me: The times for the testing sessions are 1 to 5, ma'am.
SC: Are you sure?
Me: Yes, I'm 100% sure.
SC: Can you check?
Me: *Checks sheet that's been the same for 2 years* Yes, its 1 to five. *Shows her sheet*
SC: I wanna talk to your supervisor!
Me: Okay. (Turns around to face boss) Well?
Boss: It's when she says.
SC: (To my boss) Thank you!

Why the HELL would I lie to you Lady? I don't even KNOW you!
*Sigh...*

[Ringtail Z28]

her: why do you people keep lying?!

Because you won't shut up and leave!

[DesignFox]

I hate that crap. If you have to ASK, then clearly you have no idea. So, shut up and listen, for Pete's Sake!

Seriously, why would you ask the clerk a question and then argue with them when they give you the answer...?

[megami]

i had 3 different people today argue that i gave them regular coke and not diet. i even had one have me re-pour it, watch me, and tell me that it was still regular coke and she wasn't going to get it. personally, i don't see the point of ordering three cookies and a diet...

[DesignFox]

I can. But only because I don't like the taste of sugar soda. I only drink diet.

[megami]

i suppose that's a good point. but then why do they accompany with the order with "i'll have a diet. i need to watch my figure." i can understand if they're joking, but when they say it with a straight face...especially when it's a large. our large is 44 ounces...