Ah, 4th of July aka Blow Shit Up Day. Let's see how much fun we had, shall we?
911 Prank Callers
On Friday, I was manning the phones when the 911 alarm went off. I traced it to the phone in the hallway by the first floor elevator. 911 called me and told me someone had yelled "Fire!" and hung up the phone. I told them that they called from a phone literally around the corner from the front desk and we weren't aware of any fire. I advised it was probably a prank caller and told them we were on it; they said call back if we needed to.
The fire department also called; they insisted on sending out a truck anyway even though I advised it was a prank caller.
After I got off the phone with the fire department, my 911 alarm went off again, this time from the third floor.
Phone rings: *caller ID shows PD department*
Me: *answering the phone* "They're on the third floor now."
PD: "Yeah, it sounded like a young kid. If you have trouble getting them, let us know and we can send an officer out to assist."
Unfortunately Security never caught them, though we didn't have any further calls. Security noted they probably skipped the second floor because the receiver was missing; for all we know the same kids could have straight-up stolen it.
No Parking
Most of the time our employee parking lot is just sorta....there. It's a big unmarked gravel lot behind the resort. However The Resort is located on some prime firework-viewing real estate, so for the 4th of July they blocked off the lot with signs saying "Resort Employees Only" and gave us all parking permits so we would actually have a place to park when we arrived at work.
I got to work right before my 3 PM shift (after fighting holiday traffic that added 20 minutes to my normally hour-long commute) to discover...the parking lot was full. No one was respecting the signs, and it didn't seem anyone was really enforcing it either. I found parking outside the lot on property I think actually belonged to the marina next door; fortunately no one bothered my car.
There's no face painting, gimme a free room!
Okay, so last year we threw a big shindig with facepainting and a bouncy castle and live music and food. This year, it was just the food and music. We didn't advertise anything else anywhere. Just all-you-can-eat foodstuffs and live music all evening long.
For three families, that was not enough. They wanted facepainting, dammit! And if we couldn't do it, they wanted a free room!
Now, we didn't have these activities, but fortunately there was a street festival downtown that was doing such activities. And we would be happy to shuttle the families for free so they could enjoy facepainting and bouncy castles and water balloons and whatever the hell else they had.
Nope. Families did not want to leave the resort. They refused our offer to transport them to the place of fun activities and demanded free rooms.
Fortunately, they did not get free rooms.
Look, I get it. I was disappointed over the lack of bouncy castle, too. But that doesn't mean I can go to my boss and demand free shit just for the inconvenience. At least, I can't do that after the lecture he gave me the first time I tried....look, no face painting does not justify a free room.
The GM essentially told them that if they left they wouldn't be penalized, but if they stayed they had to pay. They did not end up leaving.
What do you mean, sold out?
So our Food Stuff and Music Celebration sold out because it's 4th of July, we're prime firework-viewing real estate, so everyone and their dog wants to come out and space fills up fast.
Oh, what's that? It's 5pm on the 4th and you're calling trying to make reservations for your party of 10 and you can't and now we've ruined your 4th of July? You demand we bump someone because you were so planning on coming out here, but you waited until 5pm on the 4th of July to actually reserve for your family and friends?
Yeah, next time maybe plan more than a few hours in advance for your holiday celebration. Just a thought.
Speaking of last minute reservations...
The Food Stuff and Music was from 4-9.
At 9:40PM:
Guest: "Yeah, who do I talk to about getting reservations for the BBQ tonight?"
Me: "The BBQ ended at 9."
Guest: "No, for tonight."
Me: "Yes, it ended at 9."
Guest: "No, but, f**k" *hangs up*
Noise complaint on the 4th, but not what you think...
Background: in addition to Food Things and Music, we had a wedding and a large birthday celebration we were hosting that evening.
When I left work, I literally bought some flavored popcorn from our gift shop for what I knew would be a snarled commute home, and if I'd waited literally five more minutes I could have enjoyed a show to go with it.
To quote the message my supervisor sent me on FB that night:
"Some asshole threaded to punch my throat in cause the wedding music was too loud, then came downstairs screaming at CW and me threatening to beat the shit out of us and screaming other horrible things
Got even more pissed that I just kept smiling at him and refused to give him a comp on his room"
I missed that drama, damn. (Instead, I spent 45 minutes in a road-turned-parking lot....grrrr.... took me over an hour to reach the highway that normally takes 15 minutes!)
So, fellow stateside citizens, how was your 4th?
911 Prank Callers
On Friday, I was manning the phones when the 911 alarm went off. I traced it to the phone in the hallway by the first floor elevator. 911 called me and told me someone had yelled "Fire!" and hung up the phone. I told them that they called from a phone literally around the corner from the front desk and we weren't aware of any fire. I advised it was probably a prank caller and told them we were on it; they said call back if we needed to.
The fire department also called; they insisted on sending out a truck anyway even though I advised it was a prank caller.
After I got off the phone with the fire department, my 911 alarm went off again, this time from the third floor.
Phone rings: *caller ID shows PD department*
Me: *answering the phone* "They're on the third floor now."
PD: "Yeah, it sounded like a young kid. If you have trouble getting them, let us know and we can send an officer out to assist."
Unfortunately Security never caught them, though we didn't have any further calls. Security noted they probably skipped the second floor because the receiver was missing; for all we know the same kids could have straight-up stolen it.
No Parking
Most of the time our employee parking lot is just sorta....there. It's a big unmarked gravel lot behind the resort. However The Resort is located on some prime firework-viewing real estate, so for the 4th of July they blocked off the lot with signs saying "Resort Employees Only" and gave us all parking permits so we would actually have a place to park when we arrived at work.
I got to work right before my 3 PM shift (after fighting holiday traffic that added 20 minutes to my normally hour-long commute) to discover...the parking lot was full. No one was respecting the signs, and it didn't seem anyone was really enforcing it either. I found parking outside the lot on property I think actually belonged to the marina next door; fortunately no one bothered my car.
There's no face painting, gimme a free room!
Okay, so last year we threw a big shindig with facepainting and a bouncy castle and live music and food. This year, it was just the food and music. We didn't advertise anything else anywhere. Just all-you-can-eat foodstuffs and live music all evening long.
For three families, that was not enough. They wanted facepainting, dammit! And if we couldn't do it, they wanted a free room!
Now, we didn't have these activities, but fortunately there was a street festival downtown that was doing such activities. And we would be happy to shuttle the families for free so they could enjoy facepainting and bouncy castles and water balloons and whatever the hell else they had.
Nope. Families did not want to leave the resort. They refused our offer to transport them to the place of fun activities and demanded free rooms.
Fortunately, they did not get free rooms.
Look, I get it. I was disappointed over the lack of bouncy castle, too. But that doesn't mean I can go to my boss and demand free shit just for the inconvenience. At least, I can't do that after the lecture he gave me the first time I tried....look, no face painting does not justify a free room.
The GM essentially told them that if they left they wouldn't be penalized, but if they stayed they had to pay. They did not end up leaving.
What do you mean, sold out?
So our Food Stuff and Music Celebration sold out because it's 4th of July, we're prime firework-viewing real estate, so everyone and their dog wants to come out and space fills up fast.
Oh, what's that? It's 5pm on the 4th and you're calling trying to make reservations for your party of 10 and you can't and now we've ruined your 4th of July? You demand we bump someone because you were so planning on coming out here, but you waited until 5pm on the 4th of July to actually reserve for your family and friends?
Yeah, next time maybe plan more than a few hours in advance for your holiday celebration. Just a thought.
Speaking of last minute reservations...
The Food Stuff and Music was from 4-9.
At 9:40PM:
Guest: "Yeah, who do I talk to about getting reservations for the BBQ tonight?"
Me: "The BBQ ended at 9."
Guest: "No, for tonight."
Me: "Yes, it ended at 9."
Guest: "No, but, f**k" *hangs up*
Noise complaint on the 4th, but not what you think...
Background: in addition to Food Things and Music, we had a wedding and a large birthday celebration we were hosting that evening.
When I left work, I literally bought some flavored popcorn from our gift shop for what I knew would be a snarled commute home, and if I'd waited literally five more minutes I could have enjoyed a show to go with it.
To quote the message my supervisor sent me on FB that night:
"Some asshole threaded to punch my throat in cause the wedding music was too loud, then came downstairs screaming at CW and me threatening to beat the shit out of us and screaming other horrible things
Got even more pissed that I just kept smiling at him and refused to give him a comp on his room"
I missed that drama, damn. (Instead, I spent 45 minutes in a road-turned-parking lot....grrrr.... took me over an hour to reach the highway that normally takes 15 minutes!)
So, fellow stateside citizens, how was your 4th?
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