That answer wasn't an option.

[CSR Kim]

Not sure if this is "sucky" or not. Mostly it's just one of my pet peeves that I've been reminded of since being back at the mall.

It drives me up a wall when customers totally ignore what I ask them, or give answers that can in no way, shape or form, be appropriate responses to the questions I asked. For example:

Customer buys a ring, and I am ringing up her purchase. Me: "Would you like to wear this, or would you like it in a box?" Customer: "Yes." What part were you saying yes to? And then of course she acted quite annoyed when I asked her to clarify.

Example two. Customer approaches the counter. Me: "Hi, how are you doing today?" Customer: "I'm just looking." Okay, obviously you missed the first question, and mentally answered my second question without giving me a chance to vocalize it. I am at least making an attempt at being friendly and helpful...thanks for letting me know my effort is unnecessary.

It's even worse when they say nothing at all. I get that a lot with elderly women. They circle my kiosk like sharks, and...Me: "Hi, how are you doing today?" Customer: *stony silence* Me: "Are you looking for anything special today?" Customer: *more stony silence* Me: *gives up, customer wanders off, or more annoyingly, asks to see something*

Ah, I love working in the mall again!

[friendofjimmyk]

Example two. Customer approaches the counter. Me: "Hi, how are you doing today?" Customer: "I'm just looking." Okay, obviously you missed the first question, and mentally answered my second question without giving me a chance to vocalize it. I am at least making an attempt at being friendly and helpful...thanks for letting me know my effort is unnecessary.

!

I ran into something like this all the time when waiting tables...

ME: duh
SC: duh duh

ME: Hello! How are you doing today?
SC: I'd like iced tea.

O-kay. Too good to say hello or hi or even answer the question I was freakin asking you?

[katie kaboom]

It's even worse when they say nothing at all. I get that a lot with elderly women. They circle my kiosk like sharks, and...Me: "Hi, how are you doing today?" Customer: *stony silence* Me: "Are you looking for anything special today?" Customer: *more stony silence* Me: *gives up, customer wanders off, or more annoyingly, asks to see something*

!

I get that too. Those people seem to get a certain look in their eyes, like they want to hunt you down and make you wait on them hand and foot.

[customersruinmylife]

The ones that stare at you silently are the most annoying. Especially when you walk away and they go "Where are you going??"

[slick]

I'm getting a lot of that today because people are looking for rooms and not having luck finding any with two beds.

So enter guest with greeting "Hello, how are you?" replied with "I need two doubles" followed by "I'm sorry, we do not..." as guest leaves (doesn't wait for me to finish).

[hawkchick11]

I'm so glad I don't work in the mall anymore.

[Becks]

Example two. Customer approaches the counter. Me: "Hi, how are you doing today?" Customer: "I'm just looking." Okay, obviously you missed the first question, and mentally answered my second question without giving me a chance to vocalize it. I am at least making an attempt at being friendly and helpful...thanks for letting me know my effort is unnecessary.

Kinda reminds me of one of my pet peeves. Someone at work asking "How are you?" and walk off before you can reply. I swear one time I'm going to answer "Murderous" and see if they pay attention.

[Andara Bledin]

*heh*

We have kind of the reverse of that at my work. I am back up for the phones, and both me and the coworker across the room have a thing about people asking how we're doing when they don't really care and are just making small talk to waste time.

However, I always answer when people do that. But I won't ask back, and the way I say things is pretty indicative of the fact that I want them off my line and to the person who can actually help them as quickly as possible.

Now, both the coworker and the manager have a thing where they'll get people asking how they're doing and they'll come up with this long sordid sob story about their ingrown toenails, and their recently hospitalized pets, and they go on and on and on with a bunch of fictitious ailments. The coworker actually thanked one guy for asking and ended the call. He called back a few minutes later, a bit confused but without the small talk.

Back on topic, I had one of these just today!

Me: So-and-So Company
SC: I am Sucky Customer with SC Company
Me: How may I direct your call?
SC: I am with SC Company
Me: ...
Me: How may I help you?
SC: I am with SC Company. I need quote.

That call went to the cowoker. She just loves these. She has much less patiens with the ramblers than I do, and she's turned them loose on me more than once because I seem to have a knack for prying the relevant information out of them without taking all year.

^-.-^

[Bloodsoul]

Maybe those elderly women were following the advice of Thumper's father! "If you don't have anything nice to say, don't say anything at all."

..and I would so love for some SCs to not say anything at all. >.<

[katie kaboom]

..and I would so love for some SCs to not say anything at all. >.<

me too....except i'm afraid they might explode if they don't say anything.

[Tria]

me too....except i'm afraid they might explode if they don't say anything.

Well, aside from the clean up.... Wouldn't it be worth it to have them gone?

[katie kaboom]

Well, aside from the clean up.... Wouldn't it be worth it to have them gone?

i suppose so....but what brave soul is gonna clean up after them?

[XCashier]

The ones that stare at you silently are the most annoying. Especially when you walk away and they go "Where are you going??"

"To find out if my other customers have better manners than you!"

Of course, if you treated them the way they treated you, they'd be screaming for a manager and demand that you be fired. But it's perfectly okay for them to treat you like crap on their shoe, because they are The Almighty Customer, Who Is Always Right.

[Anastriel]

It's even worse when they say nothing at all. I get that a lot with elderly women. They circle my kiosk like sharks, and...Me: "Hi, how are you doing today?" Customer: *stony silence* Me: "Are you looking for anything special today?" Customer: *more stony silence* Me: *gives up, customer wanders off, or more annoyingly, asks to see something*

Oh I hate that. The way I always deal with it is to repeat my greeting a little louder and clearer. Most will respond the second time and if not I repeat again.

If anyone gets annoyed I just say in a super-nice voice "Oh I'm sorry. I assumed you must be one of my hearing impaired customers, as you didn't answer me"

Mostly customers stop the silent treatment after that, and as long as I keep smiling and say it an a sincere tone they can't accuse me of being as rude as they are

[zelper]

Heh, there was a manager at my work who routinely didn't bother to say good morning or indicate he needed anything. I got off a train one morning and he was obviously waiting to ask me something but said nothing so I walked straight past. He yelled 'hel-oooooooo-ooooo' down the platform at me and I just turned round, waved and said hello back. Then I kept walking. Poor lamb had to chase up the platform in order to ask his question.

He's always been incredibly polite since.