Lately, we have been crazy busy, so of course, the customers are suckier than normal. They also seem to have invented some rules that we must operate by.
(1) If the wait is long, all rules are waived. "Proof of insurance? But I have been waiting two hours!" "That clerk is telling me that we don't have all the identity documents we need, and we have been waiting for two hours!" And my favorite, "I can't afford that, and I have been waiting for (you guessed it) two hours!' And when the clerk pointed out that we had only been open for 60 seconds, the woman became irate. She had been standing at the door, in the cold, for two hours!
(2) If I say no to a customer for any reason, there better not be a foreigner within 100 yards of the office. If they think there is a foreigner nearby, then I am favoring foreigners over good honest Amurricans! Extra points if you have a baseball cap with any kind of US logo or sentiment on it that you can wave in my face.
As I explained to my region manager, if I were favoring foreign applicants, they would come in droves to my office from all over the state. And they are more work. The amount of paperwork required for a foreign applicant is nightmarish. I don't want to increase my workload any more than what it is.
(3) "But I neeeed it!", it being a license, or a title, or a registration. Your need means nothing to me. I neeed supporting documents, and my needs come first. And the more the person needs something, the more likely it is that they have known about this for 6 weeks, and only decided to do something about it 5 pm on a Friday.
(1) If the wait is long, all rules are waived. "Proof of insurance? But I have been waiting two hours!" "That clerk is telling me that we don't have all the identity documents we need, and we have been waiting for two hours!" And my favorite, "I can't afford that, and I have been waiting for (you guessed it) two hours!' And when the clerk pointed out that we had only been open for 60 seconds, the woman became irate. She had been standing at the door, in the cold, for two hours!
(2) If I say no to a customer for any reason, there better not be a foreigner within 100 yards of the office. If they think there is a foreigner nearby, then I am favoring foreigners over good honest Amurricans! Extra points if you have a baseball cap with any kind of US logo or sentiment on it that you can wave in my face.
As I explained to my region manager, if I were favoring foreign applicants, they would come in droves to my office from all over the state. And they are more work. The amount of paperwork required for a foreign applicant is nightmarish. I don't want to increase my workload any more than what it is.
(3) "But I neeeed it!", it being a license, or a title, or a registration. Your need means nothing to me. I neeed supporting documents, and my needs come first. And the more the person needs something, the more likely it is that they have known about this for 6 weeks, and only decided to do something about it 5 pm on a Friday.
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