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This is the only job I walked out if. This was several years ago. I took the job because I needed to get out of toxic atmophere of my current place. I was taking payments for pre-paid cell phones. It was pretty cut and dry. Credit, debit or pre-paid card. Nothing hard no trouble with the current phone carrier the had me working. It was busy but that was okay.
The nightmare started when they got a new client and I got moved to it. The Noisy Insect. They had an automated over the phone payment system. If you made a mistake or fat-fingered the numbers you got sent to a rep.
They charged $5 for speaking to a rep. However, if you complained, we waived it. Every call started with an angry rant. I don't blame anyone for being upset. I would be too. We had a ridiculously short handle time for these calls. That time would be possible if I wasn't having to calm down angry customers each call.
I asked my lead multiple times to be transferred to another client and kept getting tild it would get better. That was a lie. It got worse because NI decided that no one speaks to customer service unless they have active serice on their account. People weren't happy about this. Again I don't blame them. The company wouldn't even let us transfer if they asked for a manager. We could only hang up after 3 warnings. This did eventually change because it held up reps.
The final straw was being told I wasn't making their impossible metrics. I was taking 70-90 calls day just filled with unhappiness. Most days I couldn't decide if I wanted to cry, scream obcenities or just beat my computer with my keyboard. No one who worked there was happy.
As soon as got the vague promise of another job. I walked out of there. For some reason they seemed confused by this. I wish nothing but fiery rashes to the people who thought this was a good way to treat customers.
The nightmare started when they got a new client and I got moved to it. The Noisy Insect. They had an automated over the phone payment system. If you made a mistake or fat-fingered the numbers you got sent to a rep.
They charged $5 for speaking to a rep. However, if you complained, we waived it. Every call started with an angry rant. I don't blame anyone for being upset. I would be too. We had a ridiculously short handle time for these calls. That time would be possible if I wasn't having to calm down angry customers each call.
I asked my lead multiple times to be transferred to another client and kept getting tild it would get better. That was a lie. It got worse because NI decided that no one speaks to customer service unless they have active serice on their account. People weren't happy about this. Again I don't blame them. The company wouldn't even let us transfer if they asked for a manager. We could only hang up after 3 warnings. This did eventually change because it held up reps.
The final straw was being told I wasn't making their impossible metrics. I was taking 70-90 calls day just filled with unhappiness. Most days I couldn't decide if I wanted to cry, scream obcenities or just beat my computer with my keyboard. No one who worked there was happy.
As soon as got the vague promise of another job. I walked out of there. For some reason they seemed confused by this. I wish nothing but fiery rashes to the people who thought this was a good way to treat customers.
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