Customer phones, wants to know what we did to her house in 2004. Nobody here knows, and we don't keep records going back that far. Keeps telling us she has her cancelled cheque, we did work on her house in 2004, to the tune of 12,000 dollars, she has the cancelled cheque.
What is she is trying to accomplish? Well her basement got wet, she wants to know if any of our products are waterproof. Yes, some of them are, no I still don't know what work we did on her house, or what products we used, and we are going to need more than the cancelled cheque to find out.
Do you have the warranty information we gave you when we did the work? That should have information about the areas we worked in and the materials we used. No, she doesn't have it, she wasn't even living in the house when the work was done, we would have given to the last homeowners. So, if she wasn't living there, why did she pay our bill for the house, as proven by her cancelled cheque?
Oh, right. We did work on the house she lived in 2004, that's why she paid our bill. So........do I know if we did any work at (her address) in the last 20 years, and what work and what kinds of materials we would have used?
What is she is trying to accomplish? Well her basement got wet, she wants to know if any of our products are waterproof. Yes, some of them are, no I still don't know what work we did on her house, or what products we used, and we are going to need more than the cancelled cheque to find out.
Do you have the warranty information we gave you when we did the work? That should have information about the areas we worked in and the materials we used. No, she doesn't have it, she wasn't even living in the house when the work was done, we would have given to the last homeowners. So, if she wasn't living there, why did she pay our bill for the house, as proven by her cancelled cheque?
Oh, right. We did work on the house she lived in 2004, that's why she paid our bill. So........do I know if we did any work at (her address) in the last 20 years, and what work and what kinds of materials we would have used?
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