You came to my counter this morning at a time when we were both understaffed and over-customered. We were slammed. The line was still three deep, populated with customers who obviously weren't thrilled to be waiting, but were making the best of it. We were both actively and transparently occupied serving customers.
It was at this point you chose to come up beside us - not to the counter, mind, not in the line, but to the place where staff need to go to walk BEHIND the counter. You asked where the thermals were.
You know, I probably would have been well within my rights to either wait your turn, or ignore you completely. But I actually answered your question, despite the fact that it was interrupting the customer I was serving. I told you, the thermals are down the back, to the right of the pajamas.
Apparently that was so offensive to you you couldn't quite believe it. How dare I not drop what I was doing and walk you down there? How very dare indeed! Thankfully, S, our glorious merchandiser, walked past and offered to take you down there, as if my directions weren't plain enough (they were. The department's not THAT big).
Your remark, to S but aimed at me, that "well, you'd bloody better or I'll be here all friggin' day" was uncalled for, inappropriate, and unacceptable. S didn't deserve that disrespect. I didn't deserve that disrespect. The customers who were waiting patiently didn't deserve to hear that disrespect.
I have sad news for you, impatient friend: in the real world, sometimes you will have to wait for what you want. This country was colonized by the English some years ago. The English are famous for their love of queues. This country has embraced that, for the most part. I suggest you do too. You're a disgrace, and I'm glad I refused to serve you when you finally sauntered up to the counter.
I have a new personal policy: I'm demanding basic respect from everyone I encounter.
It was at this point you chose to come up beside us - not to the counter, mind, not in the line, but to the place where staff need to go to walk BEHIND the counter. You asked where the thermals were.
You know, I probably would have been well within my rights to either wait your turn, or ignore you completely. But I actually answered your question, despite the fact that it was interrupting the customer I was serving. I told you, the thermals are down the back, to the right of the pajamas.
Apparently that was so offensive to you you couldn't quite believe it. How dare I not drop what I was doing and walk you down there? How very dare indeed! Thankfully, S, our glorious merchandiser, walked past and offered to take you down there, as if my directions weren't plain enough (they were. The department's not THAT big).
Your remark, to S but aimed at me, that "well, you'd bloody better or I'll be here all friggin' day" was uncalled for, inappropriate, and unacceptable. S didn't deserve that disrespect. I didn't deserve that disrespect. The customers who were waiting patiently didn't deserve to hear that disrespect.
I have sad news for you, impatient friend: in the real world, sometimes you will have to wait for what you want. This country was colonized by the English some years ago. The English are famous for their love of queues. This country has embraced that, for the most part. I suggest you do too. You're a disgrace, and I'm glad I refused to serve you when you finally sauntered up to the counter.
I have a new personal policy: I'm demanding basic respect from everyone I encounter.
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