Quick background: My pharmacy just started accepting a huge insurance company again along with the hours being cut in our pharmacy. I guess we all know where this is leading. Short staffed in the front of the store to take care of the prescriptions. Throw in that the last two nights were weekend busy and it's been a clusterfuck.
Last night I was jumping between photo and the front because it was just the cashier and me. Manager and another worker were in pharmacy dealing with that mess. All the day shift was gone by this time. Even photo was busy.
I help a lady get a picture off her phone, it prints out and she's not happy. Okay, it is a little yellow. She still wasn't happy. Okay. I did what I could. I don't have any photo retouch training and we have bare bones stuff on our equipment.
While she's bitching the line is building up behind her and at the front register. Then she has the nerve to ask if there's anyone who knows the machine better. I say no because there isn't. It's a crappy picture off your phone. She ended up taking the original but she still wasn't happy.
Yesterday it started right from the time I walked in the door. They lost power earlier in the day and had trouble getting the photo lab up and running. The last thing down was the scanners on our kiosks. What really pissed me off was I was trying to get a passport done while two employees are asking me what to do to fix it. I'm expected to know how to fix everything anyway but ya know I still have to help customers. Give me a minute to get done with what I'm doing.
Then there were just people who needed their hand held or had lots of questions so I could barely get other stuff done. Thank God I was working with people helped the night go by quick. Working with the same crew tonight so hopefully, it's just as good.
Last night I was jumping between photo and the front because it was just the cashier and me. Manager and another worker were in pharmacy dealing with that mess. All the day shift was gone by this time. Even photo was busy.
I help a lady get a picture off her phone, it prints out and she's not happy. Okay, it is a little yellow. She still wasn't happy. Okay. I did what I could. I don't have any photo retouch training and we have bare bones stuff on our equipment.
While she's bitching the line is building up behind her and at the front register. Then she has the nerve to ask if there's anyone who knows the machine better. I say no because there isn't. It's a crappy picture off your phone. She ended up taking the original but she still wasn't happy.
Yesterday it started right from the time I walked in the door. They lost power earlier in the day and had trouble getting the photo lab up and running. The last thing down was the scanners on our kiosks. What really pissed me off was I was trying to get a passport done while two employees are asking me what to do to fix it. I'm expected to know how to fix everything anyway but ya know I still have to help customers. Give me a minute to get done with what I'm doing.
Then there were just people who needed their hand held or had lots of questions so I could barely get other stuff done. Thank God I was working with people helped the night go by quick. Working with the same crew tonight so hopefully, it's just as good.
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