Ok here is my general work procedure when I take an order.
1- Say hi and get the order.
2- If they order a drink i pull it out of its hold and put in front of the customer
3- Say total and collect change.
I always check inside the cup because ive had complaints about stuff being in them in the past, and i like to make sure an SC can't use it against me.
Today my throat has been a bit dry and my voice has been crackily when i talked normal so ive been talking lower and ive had to clear my throat alot.
This man came in and ordered a drink and two tacos.
I pick up his drink check it and put in front of him opened my mouth to tell him the total but my throat was dry and my voice cracked so i closed my mouth turned away cleared my throat and tried again.
The guy gave me a funny look. He then stares at his cup and looked at the kids cups and asked if they where the small cups.
I currected and told him no they where our kids size the cup in front of him was a small.
He then asked if he could get one of them instead.
I said 'Well it cost less, so if you want the smaller size i could refund your origanal drink and give you the difference' He assured me he didnt care and just didnt want a big cup. I just shrug and switch the cups.
Right then I see the fry cook taking his tacos over to the fry station so i grab a tray and hand it to him.
The fry cook then walks over to the fountain station behind the counter (by the drive thru window) grabs a kids drink blows in it to make sure there no dust, and get her self a glass of water.
The guy freakes out. He DEMANDS A REFUND.
I can't figure out why, and am not in the mood to argue so i do it.
He grabs his money and says
"You know coughing in someones cup and not even saying sorry is disgusting"
And storms out.
Im sorry what??? When did this happen???
I pick up cup, glance inside, place in front of you THEN when im no where near the cup i clear my throat....
WHEN DID I COUGH????
1- Say hi and get the order.
2- If they order a drink i pull it out of its hold and put in front of the customer
3- Say total and collect change.
I always check inside the cup because ive had complaints about stuff being in them in the past, and i like to make sure an SC can't use it against me.
Today my throat has been a bit dry and my voice has been crackily when i talked normal so ive been talking lower and ive had to clear my throat alot.
This man came in and ordered a drink and two tacos.
I pick up his drink check it and put in front of him opened my mouth to tell him the total but my throat was dry and my voice cracked so i closed my mouth turned away cleared my throat and tried again.
The guy gave me a funny look. He then stares at his cup and looked at the kids cups and asked if they where the small cups.
I currected and told him no they where our kids size the cup in front of him was a small.
He then asked if he could get one of them instead.
I said 'Well it cost less, so if you want the smaller size i could refund your origanal drink and give you the difference' He assured me he didnt care and just didnt want a big cup. I just shrug and switch the cups.
Right then I see the fry cook taking his tacos over to the fry station so i grab a tray and hand it to him.
The fry cook then walks over to the fountain station behind the counter (by the drive thru window) grabs a kids drink blows in it to make sure there no dust, and get her self a glass of water.
The guy freakes out. He DEMANDS A REFUND.
I can't figure out why, and am not in the mood to argue so i do it.
He grabs his money and says
"You know coughing in someones cup and not even saying sorry is disgusting"
And storms out.
Im sorry what??? When did this happen???
I pick up cup, glance inside, place in front of you THEN when im no where near the cup i clear my throat....
WHEN DID I COUGH????
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