So the other day a deaf man came through my lane. As soon as I said hello to him he gestured at his ears and mouthed the words, "I'm deaf."
Alright, fine, I had a friend who was both deaf and mute and in spite of me not knowing sign language we communicated perfectly.
The only thing I do differently with deaf individuals is slightly exaggerate the enunciation of my words so if they can read lips it makes it easier for them.
I do this only because the aforementioned deaf/mute friend said it was the easiest way for him to talk to people who can't speak sign language.
Anywho...
This man happened to be buying a few large items so I asked him if he would be needing delivery.
He gestured at his ears again and repeated the mouthing of, "I'm deaf."
Ok, fine.
At every point during our time together he got slightly more rude with his gesturing.
I understood that he was deaf and was doing the only thing I knew to in order to communicate with him, but clearly he was having none of it.
Sure he may not have read lips, but I don't see the need to be rude to me when I'm trying to accommodate you, in spite of your inability to hear what I'm saying.
And now for my question.
A couple of weeks ago a man purchased an item from our As-Is area.
Whenever someone buys an As-Is item I give the, "So you know that all As-Is items are final sale, right?" speech.
When I said that to this man he very rudely (and loud enough for other customers to take note of what he was saying) proclaimed that, "It's illegal in Ontario to make anything final sale! I don't care what your managers have told you, I have a week to return this by law whether or not you say it's final sale."
O...k....
So, I tried looking up retail law in Ontario to find out if he was right or not but couldn't find anything on the subject.
Does anyone know anything about this? Because I would die happy if I ever encountered this man again and got to feed him a bit of what the law really states. Assuming said law, should there even be one in existence, fell in favor of me shutting down a mouthy SC.
Alright, fine, I had a friend who was both deaf and mute and in spite of me not knowing sign language we communicated perfectly.
The only thing I do differently with deaf individuals is slightly exaggerate the enunciation of my words so if they can read lips it makes it easier for them.
I do this only because the aforementioned deaf/mute friend said it was the easiest way for him to talk to people who can't speak sign language.
Anywho...
This man happened to be buying a few large items so I asked him if he would be needing delivery.
He gestured at his ears again and repeated the mouthing of, "I'm deaf."
Ok, fine.
At every point during our time together he got slightly more rude with his gesturing.
I understood that he was deaf and was doing the only thing I knew to in order to communicate with him, but clearly he was having none of it.
Sure he may not have read lips, but I don't see the need to be rude to me when I'm trying to accommodate you, in spite of your inability to hear what I'm saying.
And now for my question.
A couple of weeks ago a man purchased an item from our As-Is area.
Whenever someone buys an As-Is item I give the, "So you know that all As-Is items are final sale, right?" speech.
When I said that to this man he very rudely (and loud enough for other customers to take note of what he was saying) proclaimed that, "It's illegal in Ontario to make anything final sale! I don't care what your managers have told you, I have a week to return this by law whether or not you say it's final sale."
O...k....
So, I tried looking up retail law in Ontario to find out if he was right or not but couldn't find anything on the subject.
Does anyone know anything about this? Because I would die happy if I ever encountered this man again and got to feed him a bit of what the law really states. Assuming said law, should there even be one in existence, fell in favor of me shutting down a mouthy SC.
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