I posted a story about this customer (warning: the tale in the link is long; reading it isn't necessary for understanding this post) in Unsupportable.
No. She didn't piss and moan about a "lack of response."
Instead she was trying to use our software to violate copyright law.
She downloaded a book from a repository of electronic files which are in special format. People who need that special format can use the files to create a copy of the book in that same format (and only that format) for their own use.
The repository has strict rules about converting the files into any other format. Strict enough that they will yank borrowing privileges from anyone who violates them.
And blatantly violate them is what the SC was trying to do when she ran into a snag and demanded we help her.
Uh. No.
The in me wrote something like this back:
Naturally I BCC'd everyone here and then followed up with an email to my co-workers telling the to send her my way if she contacts one of them.
Of course, the in me almost sent this email:
Although I didn't send the version, I'm still holding it in reserve.
No. She didn't piss and moan about a "lack of response."
Instead she was trying to use our software to violate copyright law.
She downloaded a book from a repository of electronic files which are in special format. People who need that special format can use the files to create a copy of the book in that same format (and only that format) for their own use.
The repository has strict rules about converting the files into any other format. Strict enough that they will yank borrowing privileges from anyone who violates them.
And blatantly violate them is what the SC was trying to do when she ran into a snag and demanded we help her.
Uh. No.
The in me wrote something like this back:
Good morning,
Your best bet would be to find a published copy in the format you want. If you are having trouble locating one, try contacting the publisher for help finding one.
Your best bet would be to find a published copy in the format you want. If you are having trouble locating one, try contacting the publisher for help finding one.
Naturally I BCC'd everyone here and then followed up with an email to my co-workers telling the to send her my way if she contacts one of them.
Of course, the in me almost sent this email:
Good morning,
Your best bet would be to find a published copy in the format you want.
As far as the issue you are having, I think the problem may be in the file you downloaded from Repository. I took the liberty of letting Repository know of the issue and forwarding your email to them so they can help you.
Your best bet would be to find a published copy in the format you want.
As far as the issue you are having, I think the problem may be in the file you downloaded from Repository. I took the liberty of letting Repository know of the issue and forwarding your email to them so they can help you.
Although I didn't send the version, I'm still holding it in reserve.
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