The case of the flying iced coffee

[BaristaTrav]

This one actually happened the other day at my wife's store. (She's also of the green-aproned clan.)

Typical busy day, line to the door, this guy orders an iced venti americano. This is not a drink you can easily mess up. 4 shots espresso, water, ice. That's it. It's also kind of a strange drink to order, but some people like it. D is on bar. D is a nice, friendly, cheery worker, and she's made plenty of these drinks in her time. However, our SC in question.. (we'll call him Captain Retardo) disputed these facts apparently...

D - nice, cheery, barista

CR - Captain Retardo of the Eastern Highlands Retardo Clan



D - "iced venti americano, here you go sir"
CR - "This is not what I ordered"
D - "You ordered something else?
CR - "No, you said what I ordered, but this isn't it. This isn't what I want."
D - "You... ordered an iced venti americano?"
CR - "Yesss" (sarcastic "duhh" tone added)
D - "Well this is it sir, esperesso, water, and ice. Would you like me to add milk?"
CR - "Noo! I know what I ordered and this isn't it!"
D - "It's ok sir, let me know what it is you want and I'll make it for you."
CR - (exasperated) "Forget it, you don't know what you're doing. Never mind"

CR grabs his drink, walks toward the exit, then casually tosses it over the bar near the cash register... *SPLAT!* drink explodes all over cabinets and floor, fortunately not directly striking any exployees (at least CR had sense enough not to do that). CR casually walks out, invariably to try to ruin some other peoples' day.

[Shabo]

*sobs insanely for spilt SB goodness*

Who walks into said cafe, orders a $5 drink, then tosses it on the floor because it's what he ordered but not what he expected?

And why didn't he say what he wanted in there? Would it kill him to wait the 2 minutes it would take to make another drink?

[chainedbarista]

ugh, another case of 'i don't know, but i do,' those are always fun to deal with; why is it so blessed hard for them to ask a question or two to clear things up so they get what they really want and everyone's a winner.

maybe they need a 'reason' to be an ass?

[digilight]

What an asshole, and wasting good caffine to boot. He needs to have his crotch invaded by the fleas of a thousand camels.

[Crazeyal]

I just don't get why people don't call the cops on people like that. That was VANDALISM!!

[myswtghst]

I'm still trying to figure out what he actually wanted. I drink Americanos all the time, and while I don't think an iced one would be that good, the employee definitely prepped it correctly.

[DragonRose]

He probably wanted a frapp or an iced coffee, and didn't know what it was called, or assumed that's what it was called. I've had people do that before.

[BookstoreEscapee]

I just don't get why people don't call the cops on people like that. That was VANDALISM!!

could be assault, too...he's just lucky he didn't hit anyone...

[Crazeyal]

uh.. does he have someone who waits on him besides you? Sounds like he wanted a morning "pick-me-up" smuggled into the coffee!

That, or your co-worker's dealing drugs.

[Imogene]

uh.. does he have someone who waits on him besides you? Sounds like he wanted a morning "pick-me-up" smuggled into the coffee!

*grabs at her head* Dirty thoughts! Dirty thoughts! Unclean! Unclean!
Great, and of course, now I'm seeing that particular clip of a guy sucking his butcher off under the counter. Fun, but not particularly conducive to helping my mental state currently.

[blas]

Next time he comes in, you guys better put that blender to good use and introduce that guys nuts to those happy blades!

Muhahahahaa.

[fma_fanatic]

And let me guess, he probably called the customer service line to whine about how rude they were and he wants his money back. Am I right?

The iced americano is an acquired taste. It's like having cold watered down coffee (IMO).

Still wish you guys would bring back the Chocolate Raspberry Truffle fraps. The brownie frap with raspberry syrup just isn't the same.

[scary cary]

ARGH, MORON! He probably wanted a venti iced latte. That is an obnoxious thing to do. I also hate when customers spill their drink in the lobby, don't bother to tell anyone, and slink out.

On a side note, my favorite drink is 4 shots over ice in a grande cup with cinnamon powder, 2 sugars, and then topped off with more ice.

[Marxfan]

It's a stereotype that cultured, snobbish, elegant people come to Starbucks. Dead wrong. The majority of Starbucks SCs are oser teens, aging Gen-Xer's and temperamental assholes. I've seen three-year-olds behave better than that guy.

I will admit I do love Starbucks only for their Frappichinos (especially coffee and mocha, mmmmm). Sometimes I ask for it with whipped cream, but if they forget to put it on, I just let it go, since I take it as a sign that I don't need those extra calories.

[ArenaBoy]

Reading the conversation, I shouldn't be surprised to the guy's stupidity but I felt like banging my head against the wall reading that.

I also applied to said Starbucks, my worry is the SCs consisting of idiot students and dumb pre-teens (I live near a college and high school town), the suburban moms who all think they're like the Desperate Housewives character, the yuppies, and the single professional women who strut around acting like they're the main character from Sex and the City.