So due to a big ass storm that left a large part of the area we serve without power (let alone cable), I've been dealing with a lot of the "I deserve credit, I'm a customer" types. Some are reasonable , others are not.
Guy called in saying his cable was out for a few hours, did the usual troubleshooting and it seemed his box was just loopy because of the storm. Did some rebooting and it appeared to be ok. Problem solved, right? WRONG. Guy started playing the "I want credit for the time I didn't have service" card.
At this point, I should mention that our system only is set up to give credit in increments of days. Mainly because if you divide the cost of monthly service into days, then divide that into hours, you're talking about only a few cents that's really not worth it.
I tell the guy this, and he decides he is entitled to a month's service free because of the OUTRAGE of having his service out for a few hours out. I say that's not likely to happen, and I get a barrage of "DON'T YOU VALUE ME AS A CUSTOMER, I'M PAYING FOR YOUR SERVICE", and at this point I snap and say "if I give you a month free for less than a day's service being out, not only is it likely to be turned down (credits need approved), but it's also completely inappropriate for the situation at hand since you've only had a problem for less than a day". He tried again with the "you don't value me" stuff to which I said "if by value you mean give unreasonable credit, then I guess I don't".
Yeah, I probably could have been nicer about it but between the floods knocking so many people's service out and this guy's general douchebag demeanor I just couldn't hold back any longer.
Guy called in saying his cable was out for a few hours, did the usual troubleshooting and it seemed his box was just loopy because of the storm. Did some rebooting and it appeared to be ok. Problem solved, right? WRONG. Guy started playing the "I want credit for the time I didn't have service" card.
At this point, I should mention that our system only is set up to give credit in increments of days. Mainly because if you divide the cost of monthly service into days, then divide that into hours, you're talking about only a few cents that's really not worth it.
I tell the guy this, and he decides he is entitled to a month's service free because of the OUTRAGE of having his service out for a few hours out. I say that's not likely to happen, and I get a barrage of "DON'T YOU VALUE ME AS A CUSTOMER, I'M PAYING FOR YOUR SERVICE", and at this point I snap and say "if I give you a month free for less than a day's service being out, not only is it likely to be turned down (credits need approved), but it's also completely inappropriate for the situation at hand since you've only had a problem for less than a day". He tried again with the "you don't value me" stuff to which I said "if by value you mean give unreasonable credit, then I guess I don't".
Yeah, I probably could have been nicer about it but between the floods knocking so many people's service out and this guy's general douchebag demeanor I just couldn't hold back any longer.
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