Last day's sucky customers (ranty/language)

[WorkAtBBuy]

The customers from my last day weren't TOO bad, but bad enough. First off, we had a 6:30AM meeting (see my thread on Morons in Management to hear about that fun) that ran until 9:30. I'm standing outside with a fellow coworker and, no kidding, TEN DIFFERENT PEOPLE run up to the store. Now, mind you, a SWARM of people in blue, yellow, and black BBuy shirts have left the building. Gee, Einstein, do ya THINK we're open? We open at 10, knucklenuts. You can wait 30 minutes. I took great pleasure in telling them we weren't open

We actually had a guy try to show up to buy something at 7AM! What in HELL is at BBuy at 7AM that you MUST HAVE?

This scenario happened fairly often yesterday--

*Customer coming up to my till*
Me: Hello! How are--
Customer: I don't have my Reward Zone card with me! My number is 555-55...
Me: *blank stare* ...how are you today?
Customer: *realizing his or her douchebagery* Oh I'm fine, thanks. How are you?
Me: Fine, thanks for asking. Now what was that phone number?
*transaction goes through normally*

Now we closed at 10 last night. That means that everyone had from 10AM to 10PM to get off their lazy asses and get to the store. Why is there a couple at my till after 10? I was already pissed to begin with since, as I was cleaning the front lanes, the new resident bitch that works in the computer department informed me: "We still have customers in the store. So don't even think about leaving!" WTF? Bitch, I've been working here longer than you have and I already know I can't leave. GAH! She was lucky she wasn't anywhere near me when she said it.

At any rate, they roll up to my till TWENTY MINUTES LATER and have the audacity to act as if THEY'RE the ones in a hurry. WTF? And then they quip, "Oh you must just love customers like us, huh?" I think I died a little inside.

Yesterday must have been "Treat WorkAtBBuy as if she is a complete moron" day because sucky manager (the one I wanna punch in the face) took it upon herself to show me that I needed to straighten out the candy--after the fact that I'd already been working on it and was called away to serve customers.

Whew...That's the last I'll see of BBuy as an employee until the holidays.

[Tigress]

(Gives her sibling-in-arms a big hug.)

I just put in my notice on Friday, so I feel for you. I have three more shift to endure before I run from that place screaming "FREEDOM!" I'll still shop there, though. It's the only local place with a decent anime collection. Though rightstuf.com gives me much better deals...

[WorkAtBBuy]

(Gives her sibling-in-arms a big hug.)

I just put in my notice on Friday, so I feel for you. I have three more shift to endure before I run from that place screaming "FREEDOM!" I'll still shop there, though. It's the only local place with a decent anime collection. Though rightstuf.com gives me much better deals...

I know what you mean. I still think that BBuy is a great place to shop. Even before I worked there, I loved going there. I'll miss my coworkers and friends. They really made my summer go by well. However some things, I'll NEVER miss.

[Tigress]

I know what you mean. I still think that BBuy is a great place to shop. Even before I worked there, I loved going there. I'll miss my coworkers and friends. They really made my summer go by well. However some things, I'll NEVER miss.

Like the customers that yell at you for shit someone else did or didn't do. But they're not yelling at you specifically. They know it's not your fault and you can't do anything about it. They just have to yell at someone and ruin his/her day. Nothing personal. But they would like some kind of compensation for their inconvenience, y'know? Oh, they know that you can't give them anything. But it would be nice. And they're seriously considering never shopping there again. No offense to you personally. But it's just so darned frustrating. That's all they're sayin'.

Lather, rinse, repeat for the next 20 fscking minutes.

Or my favorite game since I wear the Shirt and Tie: Ask the Geek Fifty Million Questions And Not Freaking Buy Anything!

They want you to be their personal tech support, but don't want to pay for it. Or recommend the perfect computer that will always function no matter how much trash they put on it and will never go out of date. Or want you to tell them, step-by-step, how to set up a home network for five computers, two gaming systems and a Slingbox. Or how to write a database program for their two-bit home-based business because they are too cheap to spend $400 on MS Office Pro. Or they think that yelling at you long enough will score them free services or a new laptop, despite the fact that they bought the cheapest laptop with no service plan and let their stupid kids install Limewire on it.

So not gonna miss that!

[Banrion]

They want you to be their personal tech support, but don't want to pay for it.

I'm sorry! I guess I have been guilty of this.

Everytime I tried to take a box into GS for diagnostics, they refuse to take said box, and give me a list of stuff I can get at home to do it myself. The last time I was pretty sure that a faulty power supply had fried the mobo, took the box to them and asked for them to confirm and repair, and they wouldn't do it. As it turned out I was right, and it was cheaper for me to build a brand new computer with better specs than it was to try to get legacy parts for the old box.

[Becks]

We actually had a guy try to show up to buy something at 7AM! What in HELL is at BBuy at 7AM that you MUST HAVE?

Perhaps he works third shift and decided to stop by on his way home?

[WorkAtBBuy]

Perhaps he works third shift and decided to stop by on his way home?

I'd buy that if we were ever open before 10AM. We NEVER ARE (except during tax-free days....one day we were open from 11PM-2AM).

[WorkAtBBuy]

Like the customers that yell at you for shit someone else did or didn't do. But they're not yelling at you specifically. They know it's not your fault and you can't do anything about it. They just have to yell at someone and ruin his/her day. Nothing personal. But they would like some kind of compensation for their inconvenience, y'know? Oh, they know that you can't give them anything. But it would be nice. And they're seriously considering never shopping there again. No offense to you personally. But it's just so darned frustrating. That's all they're sayin'.

Lather, rinse, repeat for the next 20 fscking minutes.

Or my favorite game since I wear the Shirt and Tie: Ask the Geek Fifty Million Questions And Not Freaking Buy Anything!

They want you to be their personal tech support, but don't want to pay for it. Or recommend the perfect computer that will always function no matter how much trash they put on it and will never go out of date. Or want you to tell them, step-by-step, how to set up a home network for five computers, two gaming systems and a Slingbox. Or how to write a database program for their two-bit home-based business because they are too cheap to spend $400 on MS Office Pro. Or they think that yelling at you long enough will score them free services or a new laptop, despite the fact that they bought the cheapest laptop with no service plan and let their stupid kids install Limewire on it.

So not gonna miss that!

Yeah, I think the bitching about services thing is something I won't miss at all. The main ones who pitch a fit about it usually are the rudest assholes about it. "NO! I DON'T WANT ANYTHING ELSE!" types, ya know? But the second something goes wrong, they'll swear up and down you never told them about a thing! Another thing I hated: Selling service plans at the front lanes. It's the computer dept's job to offer and talk about those--not mine! Yet so many times I'd ask a customer if they'd already heard about the service plans and at least 60% of the time they'd say "Huh? What's that?" Now, granted, we all know that customers don't often listen....but still!

[Becks]

I'd buy that if we were ever open before 10AM. We NEVER ARE (except during tax-free days....one day we were open from 11PM-2AM).

Fair enough.

Just trying to offer a plausible reason.

:shuffling off:

[Tigress]

I'd buy that if we were ever open before 10AM. We NEVER ARE (except during tax-free days....one day we were open from 11PM-2AM).

Ever get someone sitting in the parking lot, see you coming and lean out of his car to scream "What time you open?!" Gods, I hated that.

What is so bloody important that you absolutely have to be in the store as soon as it opens?

[BookstoreEscapee]

At any rate, they roll up to my till TWENTY MINUTES LATER and have the audacity to act as if THEY'RE the ones in a hurry. WTF? And then they quip, "Oh you must just love customers like us, huh?" I think I died a little inside.

Ugh, people who KNOW they're being sucky and think if they make a joke about it it'll make them not sucky...I have one thing for them:

[WorkAtBBuy]

Ever get someone sitting in the parking lot, see you coming and lean out of his car to scream "What time you open?!" Gods, I hated that.

What is so bloody important that you absolutely have to be in the store as soon as it opens?

But all the TVs and PSPs and Xbox 360s and laptops will magically disappear if they're not IN THE PARKING LOT AT 9AM! It doesn't matter that we open at 10, that's just rubbish! The magical technology fairies(TM) will take their items away if they're not there RIGHT WHEN WE OPEN!

Gah...don't you know anything?

[Tigress]

I completely lost my faith in humanity on Black Friday last year. I had to be there at 4:30 in the morning and got there with people lined up around the freaking building. And because the customers' convenience is apparently more important than the employees' safety, they wanted us to park on the other side of the shopping center and walk all the way across while it was still pitch-black outside. (Luckily, my husband agreed to drive me in and pick me up.) And some of those people lined up outside had been there since noon the previous day.

We didn't get a lot of services, so I was made to walk the floor. Which I hate because I suck at selling. I'm good at convincing people to buy our services when I can hand them a print-out showing that their computer is full of malware. But don't ask me to sell an Acer or E-machine when I wouldn't take one even if they were free.

But, every ten minutes, someone would shove a sales flyer in my face and ask where a $200 POS laptop would be and get all pissy when I told them we were sold out. Then they would want my "cheapest laptop", which was $500, more than they wanted to spend. Did you not notice the massive wall of humanity when you came to the store, stupid?

I have never seen such a sheer amount of greed in my entire life.

[WorkAtBBuy]

I completely lost my faith in humanity on Black Friday last year. I had to be there at 4:30 in the morning and got there with people lined up around the freaking building. And because the customers' convenience is apparently more important than the employees' safety, they wanted us to park on the other side of the shopping center and walk all the way across while it was still pitch-black outside. (Luckily, my husband agreed to drive me in and pick me up.) And some of those people lined up outside had been there since noon the previous day.

We didn't get a lot of services, so I was made to walk the floor. Which I hate because I suck at selling. I'm good at convincing people to buy our services when I can hand them a print-out showing that their computer is full of malware. But don't ask me to sell an Acer or E-machine when I wouldn't take one even if they were free.

But, every ten minutes, someone would shove a sales flyer in my face and ask where a $200 POS laptop would be and get all pissy when I told them we were sold out. Then they would want my "cheapest laptop", which was $500, more than they wanted to spend. Did you not notice the massive wall of humanity when you came to the store, stupid?

I have never seen such a sheer amount of greed in my entire life.

BBuy and stores like it just seem to attract that kind of customer. I actually do fairly well selling services (one reason they'll miss me when I'm gone). Customers really trip me out about their crap--er...laptops, though. They buy a cheap POS, don't bother with a service plan, and are SHOCKED and HORRIFIED when the thing breaks down. *sigh* I really think a computer is a lot like a car: You get what you pay for. There's no need to overpay for what you get, but you should invest a bit into it or else be unfazed when the thing craps out on you.

[Tigress]

BBuy and stores like it just seem to attract that kind of customer. I actually do fairly well selling services (one reason they'll miss me when I'm gone). Customers really trip me out about their crap--er...laptops, though. They buy a cheap POS, don't bother with a service plan, and are SHOCKED and HORRIFIED when the thing breaks down. *sigh* I really think a computer is a lot like a car: You get what you pay for. There's no need to overpay for what you get, but you should invest a bit into it or else be unfazed when the thing craps out on you.

But I buy my computers like I buy my cars: refurbished. Let the unwashed masses overspend on computers that may or may not work. I'm going to save money on a used one that's been cleaned up and looks good as new. And use the money I save to pimp my tech.

Shoot, the only reason I still cling to my desktop is because it's so much easier to upgrade than a laptop. Need a faster video card to play a video game? Done. Want more space? Get in there and pop in another hard drive. Need to give it a dusting? Make with the canned air.

But I still want a sleek little laptop to tote around to tournaments and conventions. And I also don't have share my father-in-law's computer when I go on vacation. We just buy him a wireless router, set it up, and surf from the bedroom.