Ok, so right at the start of my shift today at The Ice Cream Store From Hell, I was just standing there minding my own business, setting up the blenders and everything, when this Miserable Old Hag approaches the counter.
Me: Can I help you?
MOH: You owe me 51 cents!
Me: I'm sorry?
MOH: You overcharged me last week!
Me: Ma'am, I'm sorry I'm afraid I really don't remember you..
MOH: But I remember YOU! *she squints to look at my name tag* You overcharged me, and I want my 51 cents!
Me: Um, when was this exactly?
MOH: When WAS this? Oh, let's see..LAST SATURDAY! You overcharged me and never gave me my senior discount!
*Side note: Policy is that we're really only supposed to give a senior discount if the customer requests. We're not supposed to automatically do it. This prevents people from being insulted if you think they look old enough to get the discount. So chances are, if this woman didn't get a discount, it's because she didn't ask for one*
MOH: Give me my 51 cents!
Me: Ma'am, I can't just give you 51 ce--
MOH: Never mind, make me *insert stupid ice cream drink order here* and GIMME A SENIOR DISCOUNT!
So, I make her damn drink and ring it up with her precious discount and tell her the total.
MOH: Did you deduct the 51 cents that you OWE me from last time?
Me: Ma'am, I CANNOT just give you 51 cents out of the drawer. I would need manager approval and at the moment our manager is out.
At this point I was going to just ask her for her contact info so that when the manager came back they could hassle with her over the freaking 51 cents, but thankfully she just took her drink and stormed out. And what made her assume I would remember a transaction that occured a week ago, especially since this was the very first I've heard of how I supposedly "overcharged" her. Just because she remembered my face doesn't automatically make hers all that memorable. And, if her 51 cents was soooo important, why didn't she bitch about it THE DAY IT HAPPENED? Why wait a week? Stupid old bat
Yeah, it's been a long day. I don;t even wanna THINK about how hellish tomorrow will be. If only I could just sleep all weekend.
Me: Can I help you?
MOH: You owe me 51 cents!
Me: I'm sorry?
MOH: You overcharged me last week!
Me: Ma'am, I'm sorry I'm afraid I really don't remember you..
MOH: But I remember YOU! *she squints to look at my name tag* You overcharged me, and I want my 51 cents!
Me: Um, when was this exactly?
MOH: When WAS this? Oh, let's see..LAST SATURDAY! You overcharged me and never gave me my senior discount!
*Side note: Policy is that we're really only supposed to give a senior discount if the customer requests. We're not supposed to automatically do it. This prevents people from being insulted if you think they look old enough to get the discount. So chances are, if this woman didn't get a discount, it's because she didn't ask for one*
MOH: Give me my 51 cents!
Me: Ma'am, I can't just give you 51 ce--
MOH: Never mind, make me *insert stupid ice cream drink order here* and GIMME A SENIOR DISCOUNT!
So, I make her damn drink and ring it up with her precious discount and tell her the total.
MOH: Did you deduct the 51 cents that you OWE me from last time?
Me: Ma'am, I CANNOT just give you 51 cents out of the drawer. I would need manager approval and at the moment our manager is out.
At this point I was going to just ask her for her contact info so that when the manager came back they could hassle with her over the freaking 51 cents, but thankfully she just took her drink and stormed out. And what made her assume I would remember a transaction that occured a week ago, especially since this was the very first I've heard of how I supposedly "overcharged" her. Just because she remembered my face doesn't automatically make hers all that memorable. And, if her 51 cents was soooo important, why didn't she bitch about it THE DAY IT HAPPENED? Why wait a week? Stupid old bat
Yeah, it's been a long day. I don;t even wanna THINK about how hellish tomorrow will be. If only I could just sleep all weekend.
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