Had just one SC today; but a real nasty one. -.- I was serving this woman, and she was buying Christmas presents. At the moment, there's a "buy 3 and get the cheapest one free" offer so that's not so bad. The SC moment wasn't a confusion about the offer tho.
I tried to initiate conversation as all of us have been ordered to do by the checkout manager; I said that since she was buying her presents now, she'd be able to relax over Christmas. From this seemingly harmless remark, the SC seemed to hear a huge insult; she replied, "I can tell you're not a mother; you know, you could always help your mother in the kitchen over Christmas."
Off the cuff, I replied to her with 1 truth and 1 lie, "I don't live with my parents. I live on my own and I do help my mother over Christmas. I don't have a family cuz I'm infertile and can't have children." *insert little tremor to voice*
Yes, the second part was a big fat lie, but it made the SC look suitably embarrassed and apologise for her nasty comment. Hopefully she'll think twice before attacking someone like that for no reason again, cuz one day, it could actually be true. I know someone who has had problems conceiving who would have burst into tears at a comment like that; I didn't stop to think about what I was saying at the time, but I'm glad I said it to the old cow.
I tried to initiate conversation as all of us have been ordered to do by the checkout manager; I said that since she was buying her presents now, she'd be able to relax over Christmas. From this seemingly harmless remark, the SC seemed to hear a huge insult; she replied, "I can tell you're not a mother; you know, you could always help your mother in the kitchen over Christmas."
Off the cuff, I replied to her with 1 truth and 1 lie, "I don't live with my parents. I live on my own and I do help my mother over Christmas. I don't have a family cuz I'm infertile and can't have children." *insert little tremor to voice*
Yes, the second part was a big fat lie, but it made the SC look suitably embarrassed and apologise for her nasty comment. Hopefully she'll think twice before attacking someone like that for no reason again, cuz one day, it could actually be true. I know someone who has had problems conceiving who would have burst into tears at a comment like that; I didn't stop to think about what I was saying at the time, but I'm glad I said it to the old cow.
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