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This is a story repeated to me by one of my favorite sups...
We sell these special tix for Universal-Orlando, and a prior package we offered was around $500... it included a lot of things, including 4 season-passes for the park. It was a pretty sweet deal too.
Anyway, we had a member, a young lady, quite a while back return these tix back to us. They said they used them once and they had such a horrible experience (too hot, bad service, etc.) We allowed the return (because our returns policy is really good, so most of us thought nothing of it).
So we send these back to the vendor, and it's okay, right? Well, I wouldn't be telling this story if so. Turns out that when you bring these cards to the park, you activate them and register your name and information, and it is logged in their system every time you visit the park.
Turns out these folks had used these passes SEVERAL times. Enough for 2-3 vacations.
Naturally, our SM was angry.
According to my sup, our SM called the family and said that they got the confirmation from Universal-Orlando on how many times they had used them, and that since they were used many times past their worth, he would be requesting that they return the refund they received or face legal action regarding defrauding a major corporation.
I find out tomorrow exactly how this ended. I'm not sure if we had a real legal basis for a case, but the sup was also a loss prevention officer for the NE region of about 5 years for our company, so he knows what he's talking about.
I'm just in awe of my SM, because I know so many managers that would be pissed but write it off as a loss, even though it was a lot of money... but we don't take no $#!% from scammers, I guess!
We sell these special tix for Universal-Orlando, and a prior package we offered was around $500... it included a lot of things, including 4 season-passes for the park. It was a pretty sweet deal too.
Anyway, we had a member, a young lady, quite a while back return these tix back to us. They said they used them once and they had such a horrible experience (too hot, bad service, etc.) We allowed the return (because our returns policy is really good, so most of us thought nothing of it).
So we send these back to the vendor, and it's okay, right? Well, I wouldn't be telling this story if so. Turns out that when you bring these cards to the park, you activate them and register your name and information, and it is logged in their system every time you visit the park.
Turns out these folks had used these passes SEVERAL times. Enough for 2-3 vacations.
Naturally, our SM was angry.
According to my sup, our SM called the family and said that they got the confirmation from Universal-Orlando on how many times they had used them, and that since they were used many times past their worth, he would be requesting that they return the refund they received or face legal action regarding defrauding a major corporation.
I find out tomorrow exactly how this ended. I'm not sure if we had a real legal basis for a case, but the sup was also a loss prevention officer for the NE region of about 5 years for our company, so he knows what he's talking about.
I'm just in awe of my SM, because I know so many managers that would be pissed but write it off as a loss, even though it was a lot of money... but we don't take no $#!% from scammers, I guess!
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