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As mentioned before, I worked at a local custard stand for 6 years. This little gem happened about 3 years ago.
Me = Just the cutest little custard server you ever did see
CW = Recent high-school graduate co-worker, really cute girl
M = My manager, a skittish, easily flustered, but overall decent guy
SC = Dumbass customer
SCW = Dumbasses wife
So it's a normal summer evening and the place is packed. Drive-thru has a line ten cars deep, the two lines up front at threatening to spill onto the parking, employees inside are flinging custard left and right as quick as they can. I'm working up front, taking orders and relaying them to my coworkers to make. There are two girls in drive-thru taking care of business. Everything's going well.
I glance over and notice my manager (who normally works up front) is in drive-thru, leaning out the window talking with whatever customer is there. I'm a little confused, but I'm thinking he's over there to void something and give money back.
I end up hopping off the front cash register because all my coworkers are busy with other orders. I'm getting a cone or something when out of my peripheral vision I see a waffle cone flying through the air in drive-thru and landing barely a foot away from me.
Apparently, SC ordered a pop but CW rung it up as a soda float. After fixing the product, CW does some quick (and very accurate) mental math and digs $.87 out of the register to give to SC. SC blows up for some reason, saying her math is wrong, she's stupid, she needs to go back to school, blah blah blah, then says the magic word: Manager.
That's when M comes over. He has the $.87 in his hand and is attempting to give it to SC. SC won't take it. It basically boils down to the SC wanting M to say, "I'm so sorry, we were so wrong, of course you're right." Basically bow down to the almighty customer. M doesn't do that. He just wants to give SC his change and get him out of there.
This pisses SC off. So much so, SC whips his $2.75 waffle cone at M. I have never seen M move so fast to duck out of the way so that the waffle cone lands on the floor behind him. M says SC needs to leave or else he'll call the police. M slams the window and goes into the back to grab the phone.
SC pulls around the store and starts banging on our side door (which thankfully is always locked). I'm back on front register, attempting to remain calm and serve customers. But there, SC runs up front, pushes open our pick-up window (the locks are really flimsy, 5 year olds often push them open to watch the custard being made), and starts yelling into the store.
M comes up front with phone in hand, speaking to the police. I believe M calls SC a bastard too. Within minutes (we live right down the street from the police station) two police cars are there. M steps out front and speaks with the police and SC. M doesn't press charges (booo!) and the police tell SC that he shouldn't come back.
The best part of this story?
SCW is sitting next to SC the whole time looking wonderfully vacant. Doesn't say a word until she hears they are banned. And what does she say?
"But I like their custard!"
Me = Just the cutest little custard server you ever did see
CW = Recent high-school graduate co-worker, really cute girl
M = My manager, a skittish, easily flustered, but overall decent guy
SC = Dumbass customer
SCW = Dumbasses wife
So it's a normal summer evening and the place is packed. Drive-thru has a line ten cars deep, the two lines up front at threatening to spill onto the parking, employees inside are flinging custard left and right as quick as they can. I'm working up front, taking orders and relaying them to my coworkers to make. There are two girls in drive-thru taking care of business. Everything's going well.
I glance over and notice my manager (who normally works up front) is in drive-thru, leaning out the window talking with whatever customer is there. I'm a little confused, but I'm thinking he's over there to void something and give money back.
I end up hopping off the front cash register because all my coworkers are busy with other orders. I'm getting a cone or something when out of my peripheral vision I see a waffle cone flying through the air in drive-thru and landing barely a foot away from me.
Apparently, SC ordered a pop but CW rung it up as a soda float. After fixing the product, CW does some quick (and very accurate) mental math and digs $.87 out of the register to give to SC. SC blows up for some reason, saying her math is wrong, she's stupid, she needs to go back to school, blah blah blah, then says the magic word: Manager.
That's when M comes over. He has the $.87 in his hand and is attempting to give it to SC. SC won't take it. It basically boils down to the SC wanting M to say, "I'm so sorry, we were so wrong, of course you're right." Basically bow down to the almighty customer. M doesn't do that. He just wants to give SC his change and get him out of there.
This pisses SC off. So much so, SC whips his $2.75 waffle cone at M. I have never seen M move so fast to duck out of the way so that the waffle cone lands on the floor behind him. M says SC needs to leave or else he'll call the police. M slams the window and goes into the back to grab the phone.
SC pulls around the store and starts banging on our side door (which thankfully is always locked). I'm back on front register, attempting to remain calm and serve customers. But there, SC runs up front, pushes open our pick-up window (the locks are really flimsy, 5 year olds often push them open to watch the custard being made), and starts yelling into the store.
M comes up front with phone in hand, speaking to the police. I believe M calls SC a bastard too. Within minutes (we live right down the street from the police station) two police cars are there. M steps out front and speaks with the police and SC. M doesn't press charges (booo!) and the police tell SC that he shouldn't come back.
The best part of this story?
SCW is sitting next to SC the whole time looking wonderfully vacant. Doesn't say a word until she hears they are banned. And what does she say?
"But I like their custard!"
"Then maybe you shouldn't have married a psychotic, raging SC maniac, ma'am."
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