Half-asleep while typing this, so forgive any confusion! bolding is key, hehe
Bit of a background: We had a two-week special running on enlargements, 5x7 and 8x10 half price (so 49cents / $1.49 each) ending the 22nd, when our lab closed at 9.
Thursday the 21st our printer in the lab broke down. it tryed to eat some paper and got gunk on the head. so my Dept. manager couldnt print any orders that night. The few customers we had didn't mind using the self-printing machine, or said they would head elsewhere. You can see there this is going. Onto the next night.
Since i have plans to go out after work, i knew Loki would screw me over somehow. sure enough, i had just punched out and was getting changed when i got paged to my department (around 9.05pm when i got up there due to already running late + fighting with mesh). I recognized the woman as the one who was getting 5x7s when the machine broke. actually, i think it was her order that caused the jam. she waited about 10 min. once the machine broke and said she was going elsewhere, just delete her order and forget it since she hadn't been charged anything.
M= Me (brackets=thinking)
C: Supervisor
SC = Stupid *****
M: Hi, how can i help ya?
SC: why is the lab closed?
M: I'm sorry, we close at 9:00 in the lab.
SC: well i wanted to print off some 5x7's at the sale price, since i couldnt get my prints yesterday when your machine broke.
M: Well, i'm sorry mam, but there isnt anything i can do. ( c'mon, i just wanna go home!)
SC: well then, i want a raincheck for the sale price! I was here for 45 min. yesterday and i never got my prints!
M: (um, no, you were here for about 10, if i include the time you took to place your order, 20. you left for 20 min and came back, yeah, but youwern't here waiting.) I am not sure if i can do that mam, but my Dept. Manager is in on monday, maybe she can help you?
SC: no, i want one now, i am not going to wait until monday!
M: (aw damn) hang on a second *dials up c*
C: yo!
M: hey, this lady is wondering if she can get a raincheck for prints?
C: but that's like a one-time deal. i have no idea. can't she wait and talk to Dept. manager?
M: apperantly not.
C: well i dunno, it isnt my department
M: ar, fine, i'll deal with it
back to the customer
M: i can give you a raincheck for 10 5x7 only otherwize you will have to talk to chris on monday.
SC: *tries to barter for more, and fails hard*
SC: And one for 8x10s too
M: Sorry mam, but since yesterday you were only wanting the 5x7 size, i cant write one for 8x10, you will have too see Dept. Manager on monday. *scrawls her up a quick raincheck while talking* I am sure if you had mentioned something to Dept. Manager yesterday, she would have given you a raincheck right then, but we thought you were going to Sister Store to print. *hand her raincheck*
SC: *tucks raincheck away* Well, i did go there and print my pictures, but their quality was diffrent, so i wanted to come here instead. but you closed, so now i have to wait until tomorrow and... (at this point i tuned out her ranting)
M: i have done all i can for you mam (and am trying hard not to rip that rincheck back out of your purse for bs-ig me)
SC: *redundant complaining*
M: *continually saying i will not give her more, wait for her to leave while still bitching, and then head out to rant in my car and listen to death metal*
Now, it may not seem too bad, but i took out alot of the reduntant bitching and raised voices. I doubt this would have bugged me as much if you had...
1) ...SAID ANYTHING about how you wanted a raincheck on Thursday, when the manager was here. and refusing to wait to talk to a manager, despite later saying you will come in and see her on monday.
2) ...not waited until 9:00 pm, when signs are posted everywhere in the lab that this is when we close. (and that main cash is often hit by scammers who do the same thing, waiting until lab techs leave to make demands)
3) ...not come back making these demands just because you thing that another store with identical equipment has a lesser quality. you got your pictures you just wanted a raincheck for more enlargements. Cuz, ya know $2.99 isnt cheap for an 8x10 when walmart has them at 7 bucks minimum.
i am calling my dept. manager today to give her a heads up, and i hope i dont get in trouble for giving the dumb woman a raincheck (since i doubt i was supposed to, but i want phoning her at 9:00 at night on a friday to put up with this shit)
after the camera scammer on wed. and trying to fix the machine on thurs, this just made a shitty end to a shitty week.
Bit of a background: We had a two-week special running on enlargements, 5x7 and 8x10 half price (so 49cents / $1.49 each) ending the 22nd, when our lab closed at 9.
Thursday the 21st our printer in the lab broke down. it tryed to eat some paper and got gunk on the head. so my Dept. manager couldnt print any orders that night. The few customers we had didn't mind using the self-printing machine, or said they would head elsewhere. You can see there this is going. Onto the next night.
Since i have plans to go out after work, i knew Loki would screw me over somehow. sure enough, i had just punched out and was getting changed when i got paged to my department (around 9.05pm when i got up there due to already running late + fighting with mesh). I recognized the woman as the one who was getting 5x7s when the machine broke. actually, i think it was her order that caused the jam. she waited about 10 min. once the machine broke and said she was going elsewhere, just delete her order and forget it since she hadn't been charged anything.
M= Me (brackets=thinking)
C: Supervisor
SC = Stupid *****
M: Hi, how can i help ya?
SC: why is the lab closed?
M: I'm sorry, we close at 9:00 in the lab.
SC: well i wanted to print off some 5x7's at the sale price, since i couldnt get my prints yesterday when your machine broke.
M: Well, i'm sorry mam, but there isnt anything i can do. ( c'mon, i just wanna go home!)
SC: well then, i want a raincheck for the sale price! I was here for 45 min. yesterday and i never got my prints!
M: (um, no, you were here for about 10, if i include the time you took to place your order, 20. you left for 20 min and came back, yeah, but youwern't here waiting.) I am not sure if i can do that mam, but my Dept. Manager is in on monday, maybe she can help you?
SC: no, i want one now, i am not going to wait until monday!
M: (aw damn) hang on a second *dials up c*
C: yo!
M: hey, this lady is wondering if she can get a raincheck for prints?
C: but that's like a one-time deal. i have no idea. can't she wait and talk to Dept. manager?
M: apperantly not.
C: well i dunno, it isnt my department
M: ar, fine, i'll deal with it
back to the customer
M: i can give you a raincheck for 10 5x7 only otherwize you will have to talk to chris on monday.
SC: *tries to barter for more, and fails hard*
SC: And one for 8x10s too
M: Sorry mam, but since yesterday you were only wanting the 5x7 size, i cant write one for 8x10, you will have too see Dept. Manager on monday. *scrawls her up a quick raincheck while talking* I am sure if you had mentioned something to Dept. Manager yesterday, she would have given you a raincheck right then, but we thought you were going to Sister Store to print. *hand her raincheck*
SC: *tucks raincheck away* Well, i did go there and print my pictures, but their quality was diffrent, so i wanted to come here instead. but you closed, so now i have to wait until tomorrow and... (at this point i tuned out her ranting)
M: i have done all i can for you mam (and am trying hard not to rip that rincheck back out of your purse for bs-ig me)
SC: *redundant complaining*
M: *continually saying i will not give her more, wait for her to leave while still bitching, and then head out to rant in my car and listen to death metal*
Now, it may not seem too bad, but i took out alot of the reduntant bitching and raised voices. I doubt this would have bugged me as much if you had...
1) ...SAID ANYTHING about how you wanted a raincheck on Thursday, when the manager was here. and refusing to wait to talk to a manager, despite later saying you will come in and see her on monday.
2) ...not waited until 9:00 pm, when signs are posted everywhere in the lab that this is when we close. (and that main cash is often hit by scammers who do the same thing, waiting until lab techs leave to make demands)
3) ...not come back making these demands just because you thing that another store with identical equipment has a lesser quality. you got your pictures you just wanted a raincheck for more enlargements. Cuz, ya know $2.99 isnt cheap for an 8x10 when walmart has them at 7 bucks minimum.
i am calling my dept. manager today to give her a heads up, and i hope i dont get in trouble for giving the dumb woman a raincheck (since i doubt i was supposed to, but i want phoning her at 9:00 at night on a friday to put up with this shit)
after the camera scammer on wed. and trying to fix the machine on thurs, this just made a shitty end to a shitty week.
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