Tweet
Today was THE most frustrating day I have had in MANY a moon. So much happened that I can't even fit it all into a single thread, so there will be four. Two SC thread, one Co-Irkers, and 1 Morons in Management....... (though the incidents didn't occur in that order). I was so pissed off that I came within an inch of walking out today.
In order to boost sagging sales numbers, my company has instituted an ongoing offer whereby if you purchase a computer or a digital camera, and you buy three or more accessories with it, then you get 20% off the accessories. Quite a few items qualify for the 20% offer, and there is no limit on the number of accessories you can get; you could get 1000 if you want. However, you only get the 20% off the ACCESSORIES. You do NOT get 20% off the computer/camera, nor do you get 20% off of unrelated items.
So this douchenozzle comes in and asks for the cheapest, crappiest camera we have ($89.98). Attempting to upsell him to a camera at least worth its own weight in shit failed; he only wanted that $90 camera.
OK fine. I moved on and explained the 20% offer to him. There are signs that explain the offer but no one ever reads them. This guy was the first person I've seen actually read it, but he read into it what he wanted.
SC: So I get 20% my whole purchase, right?
Me: You get 20% off the accessories, if you get at least 3 (at this point he'd only agreed to buy an SD card).
SC: But it says here "Get 20% off your purchase." So I should get 20% off everything I buy with the camera. *gestures to cart full of plain printer paper, markers, and other generic merchandise*
Here's the deal. The sign says something along the lines of (I dont' recall the exact wording): Get 20% off your purchase of 3 or more accessory items when you purchase a digital camera. See associate for details.
This has to be the most blatant example I've yet seen of an SC reading what he wanted from a sign. He was LITERALLY taking the first part of the sentence (Get 20% off your purchase) and the "When you buy a camera" part and LEAVING OUT THE REST.
Again, the full sentence: b]Get 20% off your purchase of 3 or more accessory items when you purchase a digital camera. See associate for details.[/b]
He claimed it said: Get 20% off your [complete] purchase when you purchase a digital camera.
Wrong, wrong, and WRONG.
Me: *pointing to the rest of the sentence* Off the accessories. You only get the 20% off the accessories AND you have to get at least 3.
SC: No, look, it says "Get 20% of your PURCHASE!!!" *points*
Me: *again pointing to the REST of the sentence, more vigorously this time* "off your purchase OF THREE OR MORE ACCESSORIES.
Wash, rinse, repeat, repeat, repeat. *starts reaching for non-existent gun*
Finally I pound through his head that he is wrong and will not be getting a blanket 20% discount just for buying a piece of shit camera.
Now, the whole time we were having this argument, I was holding the camera as I'd already had the manager get it out of the cage for me.
He asks to see the box. This is allowed, but I must stay with him and the customer is NEVER allowed to take the camera with them. The EMPLOYEE takes the camera to the register, hands it to the cashier, and the customer doesn't touch it again until it's paid for.
SC: Ok, I'm good. I'll take it *starts to walk off with camera*
Me: Ah, I'm sorry but I have to take that.
SC: No, that's ok, I got it.
Me: No sir, I need to take it.
SC: I said I can handle it!
Me: Sir, I am required to keep possession of the camera until it's paid for.
SC: Really?
Me: Yes, sir.
*SC reluctantly relinquishes camera*
Seriously, what the fuck? Cameras are kept under lock and key for a reason. Yes I am serious! No, you may not take it up to the register yourself. I seriously wanted to punch this guy.
In order to boost sagging sales numbers, my company has instituted an ongoing offer whereby if you purchase a computer or a digital camera, and you buy three or more accessories with it, then you get 20% off the accessories. Quite a few items qualify for the 20% offer, and there is no limit on the number of accessories you can get; you could get 1000 if you want. However, you only get the 20% off the ACCESSORIES. You do NOT get 20% off the computer/camera, nor do you get 20% off of unrelated items.
So this douchenozzle comes in and asks for the cheapest, crappiest camera we have ($89.98). Attempting to upsell him to a camera at least worth its own weight in shit failed; he only wanted that $90 camera.
OK fine. I moved on and explained the 20% offer to him. There are signs that explain the offer but no one ever reads them. This guy was the first person I've seen actually read it, but he read into it what he wanted.
SC: So I get 20% my whole purchase, right?
Me: You get 20% off the accessories, if you get at least 3 (at this point he'd only agreed to buy an SD card).
SC: But it says here "Get 20% off your purchase." So I should get 20% off everything I buy with the camera. *gestures to cart full of plain printer paper, markers, and other generic merchandise*
Here's the deal. The sign says something along the lines of (I dont' recall the exact wording): Get 20% off your purchase of 3 or more accessory items when you purchase a digital camera. See associate for details.
This has to be the most blatant example I've yet seen of an SC reading what he wanted from a sign. He was LITERALLY taking the first part of the sentence (Get 20% off your purchase) and the "When you buy a camera" part and LEAVING OUT THE REST.
Again, the full sentence: b]Get 20% off your purchase of 3 or more accessory items when you purchase a digital camera. See associate for details.[/b]
He claimed it said: Get 20% off your [complete] purchase when you purchase a digital camera.
Wrong, wrong, and WRONG.
Me: *pointing to the rest of the sentence* Off the accessories. You only get the 20% off the accessories AND you have to get at least 3.
SC: No, look, it says "Get 20% of your PURCHASE!!!" *points*
Me: *again pointing to the REST of the sentence, more vigorously this time* "off your purchase OF THREE OR MORE ACCESSORIES.
Wash, rinse, repeat, repeat, repeat. *starts reaching for non-existent gun*
Finally I pound through his head that he is wrong and will not be getting a blanket 20% discount just for buying a piece of shit camera.
Now, the whole time we were having this argument, I was holding the camera as I'd already had the manager get it out of the cage for me.
He asks to see the box. This is allowed, but I must stay with him and the customer is NEVER allowed to take the camera with them. The EMPLOYEE takes the camera to the register, hands it to the cashier, and the customer doesn't touch it again until it's paid for.
SC: Ok, I'm good. I'll take it *starts to walk off with camera*
Me: Ah, I'm sorry but I have to take that.
SC: No, that's ok, I got it.
Me: No sir, I need to take it.
SC: I said I can handle it!
Me: Sir, I am required to keep possession of the camera until it's paid for.
SC: Really?
Me: Yes, sir.
*SC reluctantly relinquishes camera*
Seriously, what the fuck? Cameras are kept under lock and key for a reason. Yes I am serious! No, you may not take it up to the register yourself. I seriously wanted to punch this guy.