I used to work in the call center for the company I work for now. They do market research, so I would call people and try to get them to do a survey. We'd call the States and Canada. Now of course, a lot of the time I'd get hung up on (mostly Americans, I'm sorry, but it's true...Canadians 95% of the time say no thank you) but I'd get a lot of people to stay on the line too. Now keep in mind, I was always polite, and I read like I was actually interested in what I was doing. Here's one man:
Me
G: Guy
We're part way through some survey when he starts getting frustrated, probably because it's too long
G: You're not even looking at me when you speak to me
Me: (Huh? How did you know I was looking out the window and just reciting this to you?) Sir, I'm sorry, but I can't look at you, we're on the phone
G: YOU'RE NOT LOOKING AT ME, why should I do this survey if you won't even look at me?
Me: Again, I'm sorry, but I really can't look at you if I'm on the phone with you, I can't see you.
And after that we just kept on with the survey.
Me
G: Guy
We're part way through some survey when he starts getting frustrated, probably because it's too long
G: You're not even looking at me when you speak to me
Me: (Huh? How did you know I was looking out the window and just reciting this to you?) Sir, I'm sorry, but I can't look at you, we're on the phone
G: YOU'RE NOT LOOKING AT ME, why should I do this survey if you won't even look at me?
Me: Again, I'm sorry, but I really can't look at you if I'm on the phone with you, I can't see you.
And after that we just kept on with the survey.
Comment