Today, I had a strange SC. Strange cuz he wasn't showing any sign of SCness while I served him; he showed that later on when he rung up the Customer Services department and shouted obscenities down the phone to one of my collegues. Let's call her Katie.
Katie, understandably, was very shocked and upset at being called a whore, bitch and c word by this SC; he also dropped the f bomb every five seconds. Eventually, Katie managed to sift thru the flood of swears to find the reason he was ringing up. Apparently, I'd served him earlier and had told him that he had to spend over £10 to get a refund on his parking. He thought I was looking at him in a spiteful manner; I in fact was looking at him with the same neutrallity I treat all customers with. The reason he was mad was, I suspect, cuz a WOMAN dared to say no to him! How dare she?
My opinion when told of this SC, who I could barely even remember, was that he was at best someone who needed to book a session with a therapist, and at worse someone with a severe personality disorder who could end up hurting someone. I told my supervisor a toned down version; he agreed with me, saying that I needn't worry about any followups cuz he personally thought that anyone showing such hatred of women could not be taken seriously at all.
Katie, understandably, was very shocked and upset at being called a whore, bitch and c word by this SC; he also dropped the f bomb every five seconds. Eventually, Katie managed to sift thru the flood of swears to find the reason he was ringing up. Apparently, I'd served him earlier and had told him that he had to spend over £10 to get a refund on his parking. He thought I was looking at him in a spiteful manner; I in fact was looking at him with the same neutrallity I treat all customers with. The reason he was mad was, I suspect, cuz a WOMAN dared to say no to him! How dare she?
My opinion when told of this SC, who I could barely even remember, was that he was at best someone who needed to book a session with a therapist, and at worse someone with a severe personality disorder who could end up hurting someone. I told my supervisor a toned down version; he agreed with me, saying that I needn't worry about any followups cuz he personally thought that anyone showing such hatred of women could not be taken seriously at all.
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