I generally see people who walk in to an open door advice centre - but if we need to spend further time with someone, or follow something up, sometimes I'll make an appointment with someone in what is really my paperwork time.
Yesterday I was helping a woman, and we discovered we needed one piece of information she didn't have available - but which we needed to give someone on the phone. So she needed to come back.
I asked her to come in at 3pm today. She said she couldn't do that as she was picking her child(ren) up from school. I suggested 2.3opm. That was great, perfect, it was very kind of me to make it earlier etc. etc.
She turned up half an hour late.
She was also really apologetic about coming late.
Victoria J
Yesterday I was helping a woman, and we discovered we needed one piece of information she didn't have available - but which we needed to give someone on the phone. So she needed to come back.
I asked her to come in at 3pm today. She said she couldn't do that as she was picking her child(ren) up from school. I suggested 2.3opm. That was great, perfect, it was very kind of me to make it earlier etc. etc.
She turned up half an hour late.
She was also really apologetic about coming late.
Victoria J
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