Night of the Drunk Women.

[customersruinmylife]

Well, the title says it all. Both stories involved co-workers.

Story One

Lady comes up to the bar to order food.

SC: Hi, can I have the lasagne?
CW: Oh, I'm sorry, but we've run out of the lasagne. Is there anything else you would like?
SC: Fine. I will have the pasta.
CW: OK.
SC: But you WILL give it to me for free!
CW: OK...can I ask why?
SC: I came here for a service. You cannot provide the service I want, so you WILL give me my food for free.
CW: I'm sorry, but everything on our menu is subject to availibility. I can't give you it for free.
SC: Ask the cook! I BET YOU he will say yes!

Now, I know for a fact that the cook would never do that. I've bitched about him in cursing out co-workers. He would NEVER give something away for free for such a pathetic reason.

CW: There's no point. I already know the answer.
SC: Just ask him! Stop being such a tight arse!
CW: There's no point. It would be a waste of time.
SC: Well what about the manager?
Me: Right here.
SC: And what do YOU think of this?
Me: I agree with my co-worker. Everything on our menu is subject to availibility.
SC: I'm in here EVERYDAY!

I had absolutely no idea who she was. I had never seen her before in my life.

Me: I'm sorry, but we cannot give you your meal for free.
SC: Ask the cook! Ask the cook!
Me: I'm sorry, but there's no point. I know the answer. Plus at the end of the day, I get the final decision, and I'm saying no.
SC: Fine! I'll pay!
Me: Good.

I walk away, and I observe what is going on.

SC: Well give me my drink for free then!
CW: No. You are not getting a free drink.
SC: Tight arsed fucking bitch.
CW: OK, I'm ringing through your food, but after this, don't bother coming back up to the bar. You will not be getting anymore service in here.

Co-worker rings through the food. The SC gets right up in her face.

SC: BITCH!

She said it so viciously she spat in CW's face! CW was shocked. I ran over and opened the register. I took some money out and slammed it in the SC's hand.

SC: What...what are you doing?
Me: I'm cancelling your food...

I grabbed her drink.

Me: And I'm taking this. Get out and never come back.
SC: But I come in here every day!
Me: Not anymore. Get out.

I sent CW on a break. She was extremelly angry, not upset.

Story Two

Another bitch with a different female co-worker.

SC: I want a round of shooters.
CW: OK, what would you like?
SC: <obscure brand name we don't stock>
CW: Oh, I'm afraid we don't have that, but we do have...
SC: OH FOR FUCKS SAKE! WHAT DO YOU HAVE THEN?
CW: Uhhh....OK, we have...*lists shooters*
SC: I'll have <another obscure brand name we don't stock>
CW: We don't carry that.
SC: FUCKING HELL! DON'T YOU HAVE ANYTHING?
CW: I just told you what we have.
SC: You're so fucking useless. Just get me some shooters bitch.
CW: No.
SC: What??
CW: No. You are drunk. You are loud. And you are rude. I don't want to serve you.
SC: You can't just do that!
CW: A bartender holds the keys to your drink, and I'm keeping yours.

The SC burst into tears! I couldn't believe it! She grabbed her friends and walked out, going on about the "mean girl" behind the bar.

I was very proud of my co-worker.

[katie kaboom]

Good for you! People like that should not be allowed out in public.

[Samaliel]

SC from story #2 seems to live in a reality of her own.

[katie kaboom]

SC from story #2 seems to live in a reality of her own.

Don't all these SCs live in a reality of their own?

[BaristaTrav]

I can't even begin to understand the pathology of someone who assumes because a restaurant or bar is out of whatever food item they want, that they will get their meal for free. But it must happen, because I've read about it multiple times on this forum.

[Samaliel]

Well, maybe. But it strikes me as particularly obvious when the person who use strong language to another thinks the other is mean.

[Snowbird]

SC from story #2 seems to live in a reality of her own.

Unfortunately, it's probably the first time she's had someone say 'no' to her and actually mean it. It traumatized the poor thing.

[Samaliel]

Then she's lucky she didn't get the Clue-Bat©.

[depechemodefan]

I'm waiting for the day that "Silence of the Lambs" and "Hannibal" end up being cataloged as non-fiction, because people are becoming more sociopathic like the char. in the books. Also, no one takes debat in school anymore? Is the only response to not getting what you want is "bitch"? Considering where I work, the managers let people stay if they call the librarians "bitch" or anything else because they are afraid the SC will complain to a higher up.

[South Texan]

Also, no one takes debat in school anymore? Is the only response to not getting what you want is "bitch"?

But if the SC tried to argue logic or facts, she knows she would lose immediately.

The curse word option is much easier to use than trying to understand the evidence and reasons presented in support of the position the SC doesn't like and/or having to think out concrete arguments to counter those reasons and evidence head on. Cursing the employee evades the losing option of facing the facts and puts the employee into a position of being angered by the insult. This way the employee might respond in kind, and then the issue becomes one of an employee cursing or insulting a "customer" rather than a "customer" trying to get something for nothing. The SC then can be the victim and demand compensation.

If that fails, the SC knows that by cursing and getting upset, the management might give her what she wants anyway just to shut her up and calm her down. An SC knows that management rarely if ever will ask her to leave simply because she cursed at an employee upon getting upset by whatever the employee did.

[Jacen]

CW: No. You are drunk. You are loud. And you are rude. I don't want to serve you.
SC: You can't just do that!
CW: A bartender holds the keys to your drink, and I'm keeping yours.

Not to mention the right to refuse service.

[cinema guy]

You've trained your co-workers well, CRML.

[tropicsgoddess]

It seems like whenever something they ask for that's unavailable is of inconvenience to them and demanding it for free must be every EW's mantra. Good for you on banning SC #1 and for your CW on refusing to serve SC #2.

[Anriana]

I've noticed that bartender posts here always seem to kick a lot of ass and have more leeway in dealing with SCs. Why is that?

[crazylegs]

I've noticed that bartender posts here always seem to kick a lot of ass and have more leeway in dealing with SCs. Why is that?

Because its an offence to serve a drunk person with alcohol so you can chuck them out if they get a bit chopsy. In addition you can remove person from a licenced premises (with force is needed) in certain circumstances.