No, we don't do that, and you KNOW we don't do that

[Dilorenzo]

Was just remind of this of this by the voices in my head a few minutes ago. (No other explanation for why it occured to me, really).

Back when I worked for the answering service, we had one particular client - one of the few, at that - who had a pager just for himself. When I started there, there was already a huge warning in big red letters on his account page that Under no circumstances was he to be allowed a wake up call. And that the Customer had been made aware of this

I promptly dismiss it - after all, he has to know about this if it's so prominently displayed, right?

Fast forward a couple of months, he calls in. This is the first and only call I've received in over a year for this line.

Sure enough, he asks for a wake up call.

Me: Extra Crispy
APG: Annoying Pager Gut

Me: Sorry Sir, we don't do that.
APG: But you have to, I pay for this pager!
Me: I'm sorry sit, but we are not allowed, under any circumstances, to act as a wake up call for you.
APG: I'll go to your boss about this! You'll regret this!
Me: You can go right ahead, sir. But I still can't give you a wake up call.
APG: This is (if you didn't guess what word was coming up, you've not been doing retail/CS long enough ) Ridiculous! I demand your name!
Me: Certainly sir, It's Dilorenzo. That's D-i-l-o-r-e-n-z-o.
APG: I'll be speaking to your boss about this in the morning! In all my years at this company, I've never been told I can't have a wake up call.
Me: I beg to disagree sir. *Boss* will repeat what I have told you.

Sure enough, never heard anything about it from Bossman, and never received another call from that client either. Surprisingly, he did keep his pager.

[CrazedClerkthe2nd]

There's some missing info here...I'm curious as to WHY he was never to be allowed a wake up call?

[smileyeagle1021]

There's some missing info here...I'm curious as to WHY he was never to be allowed a wake up call?

I'd kinda like to know that also... my guess is that he used to receive wake up calls and got pissed every time because he had been woken so the privilege was revoked... just a wild guess.

[bainsidhe]

If you're an answering service, why would you be giving wakeup calls anyway? I mean, you're not a hotel.

[thehippie777]

If you're an answering service, why would you be giving wakeup calls anyway? I mean, you're not a hotel.

On that note: I have often wondered why, when the rooms have alarm clocks, guests rely on their wake-up calls & if they don't get them (rare) they procede to FREAK OUT. I use my cell, no matter where I go. If it didn't go off, guess who I can get upset at? Myself, that is all.

[daisychain]

I use my cell, no matter where I go. If it didn't go off, guess who I can get upset at? Myself, that is all.

... well that's why right there. SC avoid all responsibility so that they can blame everyone BUT themselves when things don't go exactly how they want.

[Dilorenzo]

Honestly, I'm not exactly sure why he was never allowed - but I think it had something to do with either money, or him abusing a favor they had been doing for him as a customer.

Plus, Telecom Éireann (main phone co back in Ireland - don't know if there have ever actually been any more) offers one, but it costs money each time. My guess is he just didn't want to spend that, or, you know, buy a travel alarm clock.

[Evil Queen]

On that note: I have often wondered why, when the rooms have alarm clocks, guests rely on their wake-up calls & if they don't get them (rare) they procede to FREAK OUT. I use my cell, no matter where I go. If it didn't go off, guess who I can get upset at? Myself, that is all.

Because they generally need the wakeup calls so they can catch plains, meetings, trains, busses, breakfast, ect. At my hotel, you have the option to set the alarm yourself or call the front desk and have them do it for you. Trust me, it's usually more reliable to have the front desk do it because half the time, the in room wakeup calls don't work.