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For the past three days a major snow storm has been raging... It was a heavy-wet snow & trees have been breaking & bending into the streets all over town. My electicity has gone off each day. Yesterday it was off for prolly 18 hours. Those of you who were hit by Ike understand the annoyance that weather can bring.
Okay so I am not in a good mood, anyway.
In enters "guest" at 1am. I have paperwork to get done every, single night. I prefer not to wait until 1am because I have to prep the breakfast, and if I am lucky, take a food break. Since I hadn't seen one single person checkin in 3 hours, I waited until 1230am to start it all. In enters SC. Now, I realize it's late & everyone would be cranky. She may have had to travel on shit roads. But, I did not force this person to travel. In order to pull up reservations from yesterday, I have to do something called "Reinstating". It takes some time not to mention I have to unassign & reassign rooms numbers so I can check one night stayers in that showed after audit processed. So I was going this as fast as I can without preparation of knowing she was arriving. . If said "guest" had called & said she was nearly here I could have litterally had her sign & gave her a key & send her on her way.
So I finally get the reservation checked in and this exchange occurs:
Me: Did you prefer 1 or 2 keys?
SC: (snotty as hell) Anything to get going right now so I don't have to wait any longer because this stuff is heavy. *insert glare at me*
Me: (so not in the mood, gives key over) I am sooo sorry. I have done my paper work it took me a second to get everthing reinstated.
SC: (glares & starts acting like her 3, yes 3, bags are killing her)
Me: I am really sorry, I just need to get you to sign this paper that is printing out & you can be on your way. (I wanted to tell her to screw off) (SC signs the paper that seemed to take forever to print off...slams the pen down & takes off).
Not the end!!!!
SC gets to her room & calls down with, "Do you not put waters and stuff in rooms here or what is the deal here???!!!!!!" Once again, snotty. (Dang spoiled frequent stayers...)
Me: Yeah, we usually do. I will have someone run that right up to you. So sorry about that.
SC: *slams down phone*
I wish people were more gracious to the stranger behind the counter. Wanna know what I went though today? Didn't think so, please treat me like a human. Thank You.
SC's entrance time: 105am. Time SC got into her room: 108am. Now, was that slow??? Impatient $%^%&^%#@&%@! Now that was less then 5 minutes, but what do I know? I am the person to abuse.
Okay so I am not in a good mood, anyway.
In enters "guest" at 1am. I have paperwork to get done every, single night. I prefer not to wait until 1am because I have to prep the breakfast, and if I am lucky, take a food break. Since I hadn't seen one single person checkin in 3 hours, I waited until 1230am to start it all. In enters SC. Now, I realize it's late & everyone would be cranky. She may have had to travel on shit roads. But, I did not force this person to travel. In order to pull up reservations from yesterday, I have to do something called "Reinstating". It takes some time not to mention I have to unassign & reassign rooms numbers so I can check one night stayers in that showed after audit processed. So I was going this as fast as I can without preparation of knowing she was arriving. . If said "guest" had called & said she was nearly here I could have litterally had her sign & gave her a key & send her on her way.
So I finally get the reservation checked in and this exchange occurs:
Me: Did you prefer 1 or 2 keys?
SC: (snotty as hell) Anything to get going right now so I don't have to wait any longer because this stuff is heavy. *insert glare at me*
Me: (so not in the mood, gives key over) I am sooo sorry. I have done my paper work it took me a second to get everthing reinstated.
SC: (glares & starts acting like her 3, yes 3, bags are killing her)
Me: I am really sorry, I just need to get you to sign this paper that is printing out & you can be on your way. (I wanted to tell her to screw off) (SC signs the paper that seemed to take forever to print off...slams the pen down & takes off).
Not the end!!!!
SC gets to her room & calls down with, "Do you not put waters and stuff in rooms here or what is the deal here???!!!!!!" Once again, snotty. (Dang spoiled frequent stayers...)
Me: Yeah, we usually do. I will have someone run that right up to you. So sorry about that.
SC: *slams down phone*
I wish people were more gracious to the stranger behind the counter. Wanna know what I went though today? Didn't think so, please treat me like a human. Thank You.
SC's entrance time: 105am. Time SC got into her room: 108am. Now, was that slow??? Impatient $%^%&^%#@&%@! Now that was less then 5 minutes, but what do I know? I am the person to abuse.
even my manager thinks that it sucks...
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