If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.
Me: <blank> County Dispatch, Fenrus.
SC: I need <blank, exactly what I just said> dispatch.
Me: That's us, what can I do for you?
SC: <repeat last sentence>
Me: Thanks for calling Gamestore where we have Wiis in stock for the holidays, this is Marty, how can I help you?
SC: Yeah, do you guys have Wiis in stock?
Oh, you're not going to like me.
I skimmed the first line, read the second, and thought "Huh, what's the issue here?" I had to go back and read the first line properly, and realised I'd missed the bit in the middle.
However, I had someone in a business class the other day explaining that's what people do. If you have a three-part statement for a greeting, they may hear the first, they will hear the third - they will NOT hear the middle one.
So you say "Thanks for calling Gamestore where we have Wiis in stock for the holidays, this is Marty, how can I help you?" and people in general hear "Thanks for calling Gamestore this is Marty, how can I help you?"
Me: Thank you for calling Pizza Place on 1st and Main, this is Nell, can I start with your phone number?
SC: Hi Nell, I'll get a large pepperoni...
(So they remember my name, but can't remember the last thing I said?!)
or
Me: Thank you for calling Pizza Place on 1st and Main, thi...
SC: Is this the one on 1st and Main?
Me: Yepp..
or the worst
Me: Thanks for calling Pizza Place, can you please hold?
SC: Hi, I'll get a...
Me: Sorry, can I put you on hold for a moment?
SC: Oh, that was a medium, yeah, a medium cheese
Me: ....Ok, but can you hold please?
I work at a concrete company. This is what I say when someone calls...."Good morning/afternoon. ABC Pumping, this is me." I've gotten calls for American Express, a fence company, a hotel, lots of different places that don't even sound like my company's name. And once in awhile we get someone calling Amanda or Joe (generic names, can't remember who they ask for, but they don't work here) for a conference call....and they call 3 times in a row asking for the same person and "that's the number given for the conference call"... no it wasn't, that person doesn't work here, and we're not That Company you want!
But that's not even the fun part....when you call my company, you get a recording: "Thank you for selecting ABC Pumping. For customer service, press 1. For all others press 2 or you may press 0 at any time to reach an operator." Ok, it says the name of my company when you call....then you have to press 0 or my extension to get me and I repeat the name of my company!....and you ask for a totally different company name!! Grrrr!
Me: Hello, service desk-how can I help you?
SC: Yes, what time are you open til?
Me: 10 o'clock
SC: What about tomorrow?
Me: 10 o'clock, we're open 7am-10pm everyday, ma'am.
SC: What time are you open til on Sunday?
Me: ...10
SC: And what time do you open tomorrow?
Me: ...7am.
SC: So you aren't 24 hours??
Me: *twitch*
Me: (hotel name) this is Thehippie
Do not listen: Is this *hotel name?*
Me: Yes...
OR
Me: (hotel name) this is Thehippie
Do not listen: What was your name?
Me: Thehippie
Do not listen: What was it?
Me: (it wasn't WAS anything, cuz it still is) Thehippie
Do not listen: Oh...(clearly think I have the strangest of names but still don't get it)..I was looking for a...
Poor all of us!
When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---
Comment