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If ever something isn't going according to plan, never ever ever ever ever ever (repeat ad naseum) say the phrase "it could be worse"
One of my coworkers said that during shift change... oh yeah, I clocked out fast and booked it.
Background, at 3am on my shift the switchboard interface failed... this means no automated wake-up calls, no call transfers, and well, none of the functions on the front desk phone. Now, fortunately room to room calls still work, as well as room to outside and outside to switchboard. So, using our cordless phone we can place room to room style calls to manually do the wake-up calls, use it as a room style phone to call outside the hotel, and there is a function on it that forces the switchboard to transfer an incoming call to it (the switchboard phone still would ring, couldn't answer it though, just had to use the force answer on the cordless).
So, it's bad, but not overcomable... while I'm explaining this to the morning shift girl, she says the dreaded words "well, that's not bad... it could be worse"
As I'm heading out I hear the 911 call alarm go off.
Once the 911 call alarm goes off, we cannot send or recieve calls until the switchboard is reset... of course using the interface at the front desk which is completely down. So, I'm sure you see where this is going. No inbound calls, no outbound calls, only thing that is working is direct room to room calls.
So dear coworker, you have learned the workplace rule number one... say it could be worse, and it WILL be worse.
One of my coworkers said that during shift change... oh yeah, I clocked out fast and booked it.
Background, at 3am on my shift the switchboard interface failed... this means no automated wake-up calls, no call transfers, and well, none of the functions on the front desk phone. Now, fortunately room to room calls still work, as well as room to outside and outside to switchboard. So, using our cordless phone we can place room to room style calls to manually do the wake-up calls, use it as a room style phone to call outside the hotel, and there is a function on it that forces the switchboard to transfer an incoming call to it (the switchboard phone still would ring, couldn't answer it though, just had to use the force answer on the cordless).
So, it's bad, but not overcomable... while I'm explaining this to the morning shift girl, she says the dreaded words "well, that's not bad... it could be worse"
As I'm heading out I hear the 911 call alarm go off.
Once the 911 call alarm goes off, we cannot send or recieve calls until the switchboard is reset... of course using the interface at the front desk which is completely down. So, I'm sure you see where this is going. No inbound calls, no outbound calls, only thing that is working is direct room to room calls.
So dear coworker, you have learned the workplace rule number one... say it could be worse, and it WILL be worse.
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