"I can't get into my email! I think a student logged on, and now I can't get mine."
"Are you using webmail or Microsoft Outlook?"
"Outlook. I think there's a student logged in."
And how couldn't you know if you were logged in or not?? "Okay, click on the start button."
"Which start button? Oh, never mind. Okay, now what?"
"What does it say at the top of that window?
"My name."
"Alright, I'm going to remote into your machine."
Silence. "Um, okay, remote away." You could tell she was confused.
"I'm going to remote in so I can see what you see."
I get in, open up Outlook, and sure enough, it connects. So I open it through another icon, connects. Everything looks fine.
"Okay, how do you get into your mail?"
"Oh, through the web."
THEN WHY THE HADES DO YOU THINK IT'S CALLED WEBMAIL???????
In the end, she had tried too many times to log in without the computer knowing she wanted to connect via the domain, it locked her out, and boom, phone call.
"Are you using webmail or Microsoft Outlook?"
"Outlook. I think there's a student logged in."
And how couldn't you know if you were logged in or not?? "Okay, click on the start button."
"Which start button? Oh, never mind. Okay, now what?"
"What does it say at the top of that window?
"My name."
"Alright, I'm going to remote into your machine."
Silence. "Um, okay, remote away." You could tell she was confused.
"I'm going to remote in so I can see what you see."
I get in, open up Outlook, and sure enough, it connects. So I open it through another icon, connects. Everything looks fine.
"Okay, how do you get into your mail?"
"Oh, through the web."
THEN WHY THE HADES DO YOU THINK IT'S CALLED WEBMAIL???????
In the end, she had tried too many times to log in without the computer knowing she wanted to connect via the domain, it locked her out, and boom, phone call.
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