WHY do customers insist on treating me like a piece of crap idiot!!!!???
I just got off the phone with this awful SC so now I need to vent about it.
Apparently this guy did a return today and didn't get his money back automatically. Our store policy is if you do a return on a debit card $250 or less, you get it back in cash. If it's over $250, it goes back onto your credit card. It states that very clearly on the receipt. Also, I don't know about other states, but in Texas, refunds are required 3-5 business days to fully be refunded. It's a law, not a store policy. And it has to do with banks processing the money, not the store giving it back. Well, apparently this full grown man didn't know what a 19 year old lowly retail worker knows. His return he processed, NOT AN HOUR AGO, was $400. He went to go buy something a little while ago and realized his funds weren't available so then he calls screaming and cussing at me saying he needs his money now, and this is all my fault. I clocked in 2 minutes before he called me, I JUST GOT HERE!!! Ugh. It's 10 minutes into my work day and I already need a cigarette.
For those of you who don't know, I quit smoking a LOOOOONG time ago.
--"Stupidity isn't punishable by death. If it was, there'd be a hell of a population drop."--Laurell K. Hamilton, The Anita Blake Series
I just got off the phone with this awful SC so now I need to vent about it.
Apparently this guy did a return today and didn't get his money back automatically. Our store policy is if you do a return on a debit card $250 or less, you get it back in cash. If it's over $250, it goes back onto your credit card. It states that very clearly on the receipt. Also, I don't know about other states, but in Texas, refunds are required 3-5 business days to fully be refunded. It's a law, not a store policy. And it has to do with banks processing the money, not the store giving it back. Well, apparently this full grown man didn't know what a 19 year old lowly retail worker knows. His return he processed, NOT AN HOUR AGO, was $400. He went to go buy something a little while ago and realized his funds weren't available so then he calls screaming and cussing at me saying he needs his money now, and this is all my fault. I clocked in 2 minutes before he called me, I JUST GOT HERE!!! Ugh. It's 10 minutes into my work day and I already need a cigarette.
For those of you who don't know, I quit smoking a LOOOOONG time ago.
--"Stupidity isn't punishable by death. If it was, there'd be a hell of a population drop."--Laurell K. Hamilton, The Anita Blake Series
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