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Had an older woman come in tonight around 8pm. Our pharmacy closes at 6pm on the weekends (why? I don't know .... it's Walgreen's, pharmacy is their major focus, plus there is no other pharmacy open past 6pm on the weekends in this town - missing major opportunity here, but I digress 
)
She has a HUGE ASS bottle with her. "Where's the pharmacy?"
Me: I'm sorry, the pharmacy closes at 6 on the weekends
SC: Well I need THIS .... shoves it at me, I kid you not the bottle was at least 5 inches tall and 3 inches wide
Me: (doing my best to look at it quickly, seeing that it's a prescription laxative) Well that product is prescription, but we do have over-the-counter laxatives on aisle 7.
SC: SHOW ME!!!!!!!!!!!!
As we're walking in the direction of aisle 7, she blurts out "This makes me so MAD!!!!!!!!!!!!" I'm already WELL aware she's PO'd, so I just keep walking. We get to aisle 7 and I show her the options.
Glory be! I find one that has the exact same medicine name as was on the bottle she was carrying! And wonders of all wonders, it happens to be on sale this week!
Of course, that's not good enough. SC: Well how do you take it? Me looking at the instructions ... it's a powder, you dissolve it in water. SC: Well I want it in juice!!!!!!! Me: I'm sure juice is fine ma'am. Look, it's the exact same product name and ml as what you have in your hand! SC: Then why am I paying for it prescription? Me: I don't know ma'am, you'd have to ask your doctor. She takes the package and wanders up to the front register to pay for it. All of a sudden, I hear yelling from that direction and I know
The manager was called, more yelling ensued. As I heard it later, she got up to the register and wanted to use her AARP card (gives you coupons for future purchases) and her Prescription Savings Card (gives you money off your medicine if you don't have prescription insurance, as well as 10% of the purchase price is put on the card for you to use on a future purchase). The problem is, she doesn't have either card with her. There's not a thing we can do, the cards must be scanned in order for them to work. Cashier told her that, SC said she was told otherwise by the pharmacy and she "imagine that the pharmacy knows more about it than YOU!!!!!!!!!! Just look up my number!!!!!!!!"
(That is not possible on our registers)
The manager told her the same damn things!!!! Well, she gave up and paid, all is well and good right? Oh no, she had to leave a parting shot .... "You're just a DUMB NIGGER!!!!!!!" to the cashier
OMGOMG
)She has a HUGE ASS bottle with her. "Where's the pharmacy?"
Me: I'm sorry, the pharmacy closes at 6 on the weekends
SC: Well I need THIS .... shoves it at me, I kid you not the bottle was at least 5 inches tall and 3 inches wide
Me: (doing my best to look at it quickly, seeing that it's a prescription laxative) Well that product is prescription, but we do have over-the-counter laxatives on aisle 7.
SC: SHOW ME!!!!!!!!!!!!
As we're walking in the direction of aisle 7, she blurts out "This makes me so MAD!!!!!!!!!!!!" I'm already WELL aware she's PO'd, so I just keep walking. We get to aisle 7 and I show her the options.
Glory be! I find one that has the exact same medicine name as was on the bottle she was carrying! And wonders of all wonders, it happens to be on sale this week!
Of course, that's not good enough. SC: Well how do you take it? Me looking at the instructions ... it's a powder, you dissolve it in water. SC: Well I want it in juice!!!!!!! Me: I'm sure juice is fine ma'am. Look, it's the exact same product name and ml as what you have in your hand! SC: Then why am I paying for it prescription? Me: I don't know ma'am, you'd have to ask your doctor. She takes the package and wanders up to the front register to pay for it. All of a sudden, I hear yelling from that direction and I know
The manager was called, more yelling ensued. As I heard it later, she got up to the register and wanted to use her AARP card (gives you coupons for future purchases) and her Prescription Savings Card (gives you money off your medicine if you don't have prescription insurance, as well as 10% of the purchase price is put on the card for you to use on a future purchase). The problem is, she doesn't have either card with her. There's not a thing we can do, the cards must be scanned in order for them to work. Cashier told her that, SC said she was told otherwise by the pharmacy and she "imagine that the pharmacy knows more about it than YOU!!!!!!!!!! Just look up my number!!!!!!!!"
(That is not possible on our registers)
The manager told her the same damn things!!!! Well, she gave up and paid, all is well and good right? Oh no, she had to leave a parting shot .... "You're just a DUMB NIGGER!!!!!!!" to the cashier
OMGOMG
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