Superior Being calls fuming about how Lowly Trucker refused to pick up her freight.
Call Center Girl asked if LT gave a reason for not picking up her freight.
SB: He claimed he isn't allowed to sign for pieces.
CCG: Yes mam, that's true. Our drivers can only sign for pallets.
BG: We only allow our drivers to sign for pieces because we require all freight to be on tightly shinkwrapped pallets. We won't remove the shrinkwrap, so the document the driver signs MUST have a pallet count. SB only had a piece count with NO pallet count, so the driver refused the freight. She could have easily added a pallet count so the driver could sign but, being the superior bering she is, decided she was right and the driver can only take her freight if he signs for the pieces. The driver, valuing his job over SB's gentle ego, left.
SB: Well then we have a problem here, because I NEVER have a pallet count and I NEVER had a problem with this before. My USUAL driver ALWAYS signs for pieces. I suggest you fire this new driver. He's TERRIBLE!
CCG: Mam, would you happen to have the name of your usual driver?
SB: No. I'm not such a prude that I have to ask the name of every driver that I meet.
CCG: I understand mam, I was asking if, by chance, you did know his name because he broke the rules on multiple occasions. That is grounds for termination.
SB: HE NEVER BROKE THE RULES! YOU changed the rules just now to screw with me!
CCG: Mam, I'm only a receptionist. I don't have the power to change the rules.
SB: Well you better change it back. I can sue you into bankrupcy if you don't sign for pieces. It's the law, and you know it!
CCG: Mam, I'm not a lawyer, but I assume the company researched the laws before putting this rule into place.
SB: Well tell them to do MORE research! I can't believe you changed the rules with no warning!
CCG: Mam, I've worked here for 5 years, and we have never accepted pieces during those 5 years. We may have accepted piece counts in the past, but that would have to have been over 5 years ago.
SB: Do you know how many degrees I have?
CCG: No, mam.
SB: More than you could ever hope to have! I have a law degree, a business degree, (yadayadayada)
CCG: That's very nice mam, but can we please get back to business?
SB: I WILL SUE YOUR ASS!
CCG: Pardon?
SB: I will sue your ass unless you get that driver back here right now and make his sign for my pieces!
CCG: Mam, we only accept shrinkwrapped pallets. It's unlikely that a box will wiggle out of the shrinkwrap, so we only accept pallet counts.
SB: So I can sue you if one of my boxes goes missing?
CCG: Your boxes won't go missing, because the boxes have to be TIGHTLY SHRINKWRAPPED onto a wooden pallet.
SB continues to argue and threaten to sue CCG while talking over her for 15 minutes. CCG pretends to call the terminal manager, comes back on the line, and informs SB that LT can't come back until tomarrow. She put extreme emphasis on the fact that LT can only come back "if the paperwork is corrected".
SB: So if he doen't pick it up, I can sue you?
CCG: No mam. If the paperwork is corrected and he doesn't pick it up, you can call back here and we will deal with the situation.
SB argues more and talkes over CCG more, cutting her off constantly.
CCG: Is there anything else mam?
SB: He was rude to me. Fire him.
CCG: How was he rude to you?
SB: He was rude. Fire him.
CCG: I will be sure to bring that to my managers attention. She will deal with the situation. (Translate: You are a liar and I will never mention that to my manager. I will, however, mention how rude YOU were to ME.)
SB argues more and eventually hangs up after a 23 minute call!!!
Bonus:
Guy calls complaining that the terminal mislead him. Apparently, he biked 3 miles to pick up his freight from the terminal to save a few bucks. He RODE HIS BICYCLE to the terminal to pick up 300LBS OF FREIGHT!
Why? He assumed the terminal would lend him a truck, free of charge, so he could toss his bike in back and drive home. CCG explained that, no, we don't lend trucks for free and that "WILL CALL" means "you come to our terminal with your own vehicle to get your own stuff.
Call Center Girl asked if LT gave a reason for not picking up her freight.
SB: He claimed he isn't allowed to sign for pieces.
CCG: Yes mam, that's true. Our drivers can only sign for pallets.
BG: We only allow our drivers to sign for pieces because we require all freight to be on tightly shinkwrapped pallets. We won't remove the shrinkwrap, so the document the driver signs MUST have a pallet count. SB only had a piece count with NO pallet count, so the driver refused the freight. She could have easily added a pallet count so the driver could sign but, being the superior bering she is, decided she was right and the driver can only take her freight if he signs for the pieces. The driver, valuing his job over SB's gentle ego, left.
SB: Well then we have a problem here, because I NEVER have a pallet count and I NEVER had a problem with this before. My USUAL driver ALWAYS signs for pieces. I suggest you fire this new driver. He's TERRIBLE!
CCG: Mam, would you happen to have the name of your usual driver?
SB: No. I'm not such a prude that I have to ask the name of every driver that I meet.
CCG: I understand mam, I was asking if, by chance, you did know his name because he broke the rules on multiple occasions. That is grounds for termination.
SB: HE NEVER BROKE THE RULES! YOU changed the rules just now to screw with me!
CCG: Mam, I'm only a receptionist. I don't have the power to change the rules.
SB: Well you better change it back. I can sue you into bankrupcy if you don't sign for pieces. It's the law, and you know it!
CCG: Mam, I'm not a lawyer, but I assume the company researched the laws before putting this rule into place.
SB: Well tell them to do MORE research! I can't believe you changed the rules with no warning!
CCG: Mam, I've worked here for 5 years, and we have never accepted pieces during those 5 years. We may have accepted piece counts in the past, but that would have to have been over 5 years ago.
SB: Do you know how many degrees I have?
CCG: No, mam.
SB: More than you could ever hope to have! I have a law degree, a business degree, (yadayadayada)
CCG: That's very nice mam, but can we please get back to business?
SB: I WILL SUE YOUR ASS!
CCG: Pardon?
SB: I will sue your ass unless you get that driver back here right now and make his sign for my pieces!
CCG: Mam, we only accept shrinkwrapped pallets. It's unlikely that a box will wiggle out of the shrinkwrap, so we only accept pallet counts.
SB: So I can sue you if one of my boxes goes missing?
CCG: Your boxes won't go missing, because the boxes have to be TIGHTLY SHRINKWRAPPED onto a wooden pallet.
SB continues to argue and threaten to sue CCG while talking over her for 15 minutes. CCG pretends to call the terminal manager, comes back on the line, and informs SB that LT can't come back until tomarrow. She put extreme emphasis on the fact that LT can only come back "if the paperwork is corrected".
SB: So if he doen't pick it up, I can sue you?
CCG: No mam. If the paperwork is corrected and he doesn't pick it up, you can call back here and we will deal with the situation.
SB argues more and talkes over CCG more, cutting her off constantly.
CCG: Is there anything else mam?
SB: He was rude to me. Fire him.
CCG: How was he rude to you?
SB: He was rude. Fire him.
CCG: I will be sure to bring that to my managers attention. She will deal with the situation. (Translate: You are a liar and I will never mention that to my manager. I will, however, mention how rude YOU were to ME.)
SB argues more and eventually hangs up after a 23 minute call!!!
Bonus:
Guy calls complaining that the terminal mislead him. Apparently, he biked 3 miles to pick up his freight from the terminal to save a few bucks. He RODE HIS BICYCLE to the terminal to pick up 300LBS OF FREIGHT!
Why? He assumed the terminal would lend him a truck, free of charge, so he could toss his bike in back and drive home. CCG explained that, no, we don't lend trucks for free and that "WILL CALL" means "you come to our terminal with your own vehicle to get your own stuff.
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