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while you're here, look up "pertinent information"

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  • while you're here, look up "pertinent information"

    I was at the front desk. My first three questions were about the free tax help. Then I get someone asking about our passport services. While I'm helping them a guy (sc) comes up to them and keeps on sighing. I get the first person on the passport list* and then the sc comes up and I tell him one moment, as I page the person on passport service. Yes, you guessed correctly, the sc sighed.

    So I finally helped the sc
    sc: I came here for the free tax help.
    me: it will be downstairs.
    sc: let me finish. I don't have a library card with you, I had one in Afghanistan.
    me: oh, they don't need your library card
    sc: let me finish. I had a library card in Afghanistan, and I want one here.
    me: ok, you need to go to that side (pointing at a desk) and fill out the form and show your id.
    sc: But I already have a library card, in Afghanistan.
    me: you need one from here.
    sc: If I show you my id, will you look me up?
    me: I see you have some cds in your hand. If you want to check out, you have to get a library card from that desk.
    sc: I have one from Y branch (which belongs to our system)
    me: then you have to go to that side for them to look you up and check your items out.

    *We have a passport service which involves us processessing new passports, and the City getting $25. So instead of one of the librarians helping customers, that person has to process passports, for $25. That the library doesnt' get. The processing involves someone on our staff to look at the person's id, make sure the form is filled out, get the passport-asking person to swear an oath, and we take money. Takes 20-30 min. We also take photos for a fee. We don't do renewels, but if a person got a passport when they were under age, they have to go through the process of getting a new passport. So the family I was dealing with first told me they needed to renew a passport. I told them we don't do renewels, and before I could get to the part of saying , "unless it's for someone who got their passport as a child, then we will process a new one," the mom was saying, "well, it's for my child." I tell her we will do it and she kept on saying , "We are getting a new one for my child." and she wouldn't shut up about it.
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.

  • #2
    sc: let me finish. I don't have a library card with you, I had one in Afghanistan.
    me: oh, they don't need your library card
    sc: let me finish. I had a library card in Afghanistan, and I want one here.
    me: ok, you need to go to that side (pointing at a desk) and fill out the form and show your id.
    sc: But I already have a library card, in Afghanistan.
    Conflicted much? And what's with the sighing? I hate people who act like it's a personal insult to have to wait for other customers to finish.

    And that kinda sucks that they make you do passports. I thought the post office handled that everywhere. Guess not.
    When you start at zero, everything's progress.

    Comment


    • #3
      Quoth MoonCat View Post
      And that kinda sucks that they make you do passports. I thought the post office handled that everywhere. Guess not.
      Most of the post offices do. It's just the City wants to make mo' money, and the State dept. probably thinks, "meh, the library seems like a trust-worthy place, yeah, let's give them certificate to allow them to do it."

      Heck, seems that the waste management dept wants to get into the action.

      Seems the City so far, from Sept until March, made $7,000 from the libraries providing this service. Of course, I expect that money to be wasted by some unscrupulous city council person or someone like that.
      Time! Time! Time is what turns kittens into cats.

      Don't teach me a lesson; all I learn is that you are an asshole.

      I wish porn had subtitles.

      Comment


      • #4
        Quoth depechemodefan View Post
        Most of the post offices do. It's just the City wants to make mo' money, and the State dept. probably thinks, "meh, the library seems like a trust-worthy place, yeah, let's give them certificate to allow them to do it."
        I feel you, we recently started selling bus passes in our libraries... With no increase in pay whatsoever. Not even more people hired to balance the increase of our responsibilities/workload.

        Does the library get anything out of this?

        Why yes, the 6€ "service fee"...which only applies if the "data" on a bus pass is transferred over to another card. Which, as you can imagine, doesn't happen often (4 months, haven't had it happen even once).

        Got to love it when the higher-ups call all the shots, eh?

        Comment


        • #5
          I tell her we will do it and she kept on saying , "We are getting a new one for my child." and she wouldn't shut up about it.
          typical of some SCs. they get what they want but they're stuck in the "fight" mode and don't know how to process that they're getting what they want.

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